Tech Services Engineer, Regional Data & Technology Team

Informa Markets Asia Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Informa Markets Asia Limited is seeking a Tech Services Engineer for the Regional Data & Technology Team to support on-site exhibitions and coordinate IT services across Asia Pacific.

The role covers event IT support, registration tech management, in-house and remote assistance, ITSM ticketing and asset management, requiring strong Windows/macOS, Active Directory and ITIL experience, plus Cantonese, Mandarin and English communication.

Qualifications

• Proficient in Microsoft Windows desktop and macOS environments.
• Good knowledge of Microsoft Active Directory, Windows client/server environment and Microsoft 365 (O365).
• Familiar with ITIL-based support flows, with hands‑on experience using ServiceNow or similar ITSM ticketing tools.
• Strong communication skills in Cantonese, Mandarin and English, able to work with cross‑functional and event operation teams.
• Excellent problem‑solving and analytical skills, able to work independently and stay calm under time pressure during live events.

Responsibilities

• On-site IT support during exhibitions and trade shows.
• Register tech management: QR scanners, badge printers, kiosks, apps for registration/check-in.
• In-house IT support for Hong Kong office including desktops, laptops, peripherals and meeting-room systems.
• Provide remote IT support for users across Asia region via corporate ticketing system.
• Handle ITSM incident and request tickets with logging, prioritisation and follow-up.
• Maintain and track IT assets for events and ensure device availability and return records.

Skills

Windows proficiency

macOS proficiency

Cross-functional collaboration

Tools

ServiceNow

Job description

Tech Services Engineer, Regional Data & Technology Team

On-site Event Support: Provide IT support during exhibitions and trade shows, including support for registration counters, operation offices and show teams, ensuring smooth event operations.

Registration Tech Management: Source, maintain and ensure registration and check-in technologies (QR scanners, badge printers, kiosks, apps) are up-to-date and meet quality standards for on-site use.

In-house Support: Deliver technical support services for the Hong Kong office, including desktops, laptops, peripherals and meeting-room systems.

Remote Support: Provide remote technical assistance for users across the Asia region, using remote tools and the corporate ticketing system.

ITSM & Ticketing: Handle incident and request tickets in line with ITIL processes, including proper logging, prioritisation and follow-up until resolution.

Asset Management: Maintain and track IT assets (event loan devices, printers, network equipment), ensuring availability for events and proper return and record updates afterwards.

POSITION REQUIREMENTS

Operating Systems: Proficient in Microsoft Windows desktop and macOS environments.

Enterprise IT: Good knowledge of Microsoft Active Directory, Windows client/server environment and Microsoft 365 (O365).

ITSM & Tools: Familiar with ITIL-based support flows, with hands‑on experience using ServiceNow or similar ITSM ticketing tools.

Communication: Strong communication skills in Cantonese, Mandarin and English, with the ability to work collaboratively with cross‑functional and event operation teams.

Problem‑Solving: Excellent problem‑solving and analytical skills, able to work independently and stay calm under time pressure during live events.

More extensive experience candidate will be considered as a more senior title.

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

Convention & Exhibition Services

Job Category / Function:

IT (Systems / Technical Support)

Job Position Level:

General

Employment Term:

Full Time / Permanent

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Minimum QF Level attained

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Total Working Exp

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Location

Wanchai District / Wan Chai

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