Regent Service Centre Officer (Service Centre)

Regent Hong Kong; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

A luxury hotel in Hong Kong seeks a Service Agent who is passionate about delivering exceptional guest experiences. The role involves coordinating guest requests, handling complaints, and collaborating with various departments to ensure seamless service. Ideal candidates should have a background in hospitality and exceptional communication skills in Cantonese, English, and Mandarin. This full-time position offers a great opportunity for growth and exposure in the hospitality industry.

Qualifications

• 1+ years of work experience in related positions, fresh graduates welcomed.
• Excellent command of Cantonese, English & Mandarin.
• Strong in problem solving, reasoning, and organizational skills.

Responsibilities

• Deliver unique guest experiences aligned with Regent standards.
• Streamline communication across departments for collaboration.
• Handle guests' feedback creatively and ensure quick resolution.

Skills

Guest experience delivery

Communication skills

Problem solving

Team player

Education

Bachelor's degree in Hotel Management or relevant discipline

Tools

Opera

HotSOS

POS system

Job description

At Regent Hong Kong, we provide an elevated level of personal service with one point of contact. Our Regent Service Agent, the expert behind the scene, is always on hand to assist guests in planning and personalizing their experiences with us.

YOUR DAY TO DAY

A splendid learning opportunity for candidates who are passionate in delivering impeccable, anticipatory service while dedicating to grow own career with a widen job scope and enhanced exposure.

• Deliver a guest experience that is unique and desired brand experience for Regent Hong Kong, service styles, behaviors and service signatures.
  • From coordinating requests of room amenities to dining and traveling recommendations within the city
  • From taking in-room gourmet orders, to making table reservations among our Taste Gallery
  • From taking ownership of guests’ feedback & complaints, to creatively work out a solution while winning guests’ trusts
  • From handling all in-house and outsider phone calls to mastering different communication channels to ensure guests’ requests are promptly and professionally handled
• Streamline communications across departments to ensure efficient collaborations among teams
• Cooperate with hotel management and security team to enhance guests’ wellbeing & safety

QUALIFICATIONS AND REQUIREMENTS

• 1+ years of work experience in related positions (fresh graduates are also welcomed)
• Bachelor degree in Hotel Management or relevant discipline
• Excellent command of Cantonese, English & Mandarin, other language is a plus
• Excellent communication skills with ability to interact with guests and across departments
• Great team player who respect all cultures, welcome different perspectives and celebrate differences
• Strong in problem solving, reasoning and organizational skills
• Always strike for service excellence, anticipative, discreet and detailedProficiency in Opera, HotSOS & POS system is a plus

More Job Information

Job Function

• 餐飲 · 酒店 - 其他職位

Location

• 尖沙咀東

Employment Term

• 全職

Employment Term

• 長期

Education

• 文憑或相等程度