Part Time Front Desk Associate

Rosewood Hong Kong; Hong Kong; On-site; HKD 279,000 - 290,000; Part time

Job summary

Rosewood Hong Kong is seeking intuitive and impassioned Associates to join our luxury hotel team in Tsim Sha Tsui. You will deliver exceptional guest service during check-in and check-out, while maintaining seamless shift handovers and high standards of operation.

Applicants should have 1–2 years in a luxury hotel, with English, Cantonese and Mandarin proficiency. Opera knowledge is a plus; graduates with related education are welcome to apply.

Qualifications

• Minimum 1–2 years of relevant hospitality experience in a luxury hotel.
• Knowledge of Opera system is an advantage.
• Commitment to personalized guest service with strong attention to detail.
• Excellent spoken English, Cantonese and Mandarin.

Responsibilities

• Provide the highest standard of customer service during check-in and check-out.
• Maintain the handover log for next shift and ensure follow-up on pending services.
• Uphold departmental standards and procedures and oversee their implementation.

Skills

Guest service

Communication

Attention to detail

Multilingual

Education

Related education background

Job description

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us.

Essential duties and responsibilities

• Provide the highest standard of customer service, including check-in and check-out services, striving to go extra mile at all times
• Maintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completion
• Assists in maintaining a comprehensive, current and guest focused set of departmental; standards and procedures and oversees their implementation

Requirements

• Minimum 1-2 years of relevant working experience in a sizeable luxury hotel in similar capacity
• Knowledge of Opera system will be an advantage
• Commit and passionate in delivering personalized guest service, anticipatory with a keen eye for detail
• High standards of professional manner with exceptional communication skills
• Excellent command of spoken English, Cantonese and Mandarin is a must.
• Fresh graduates with related education background are also considered.

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More Job Information

Salary

• 25000 - 26000 / MONTH

Job Function

• 餐飲 · 酒店 - 其他職位

Location

• 尖沙咀

Employment Term

• 兼職