Guest Relations Officer

Conrad Hong Kong

Hong Kong

In loco

HKD 290.160 - 312.480

Tempo pieno

14 giorni+

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Descrizione del lavoro

Conrad Hong Kong is seeking a Front Desk professional to provide courteous service to hotel guests and handle enquiries with local information. The role emphasizes building long-term guest satisfaction and requires shift work in a dynamic hospitality environment.

Candidates should have 1–2 years of Front Desk experience, hold a Diploma/Degree in Hospitality or related field, and be fluent in English, Cantonese, and Putonghua to communicate with diverse guests.

Competenze

Bachelor-level degree not required; Degree/Diploma holder in Hospitality Management or related discipline is acceptable.
Minimum 1–2 years Front Desk experience.
Service-oriented with pleasant personality; positive attitude and good customer service skills.
Good command of spoken English, Cantonese and Putonghua.

Mansioni

Provide efficient and courteous service for hotel guests.
Handle guests’ enquiries and complaints, provide local information and activities.
Maintain high level of guests’ satisfaction by building long-term relations.
Shift duty is required.

Conoscenze

English

Cantonese

Putonghua

Customer service

Communication

Formazione

DSE or equivalent

Descrizione del lavoro

Responsibilities

Provide efficient and courteous service for hotel guests
Handle guests’ enquiries and complaints, provide local information and activities to guests
Ensure high level of guests’ satisfaction by maintaining long term and good relations with hotel guests
Shift duty is required

Requirements