Receptionist (Guest Relations Officer) (New Headcount)

Compass Group Hong Kong Ltd; Hong Kong; Sur place; HKD 201 000 - 290 000; Plein temps

Résumé du poste

Compass Group Hong Kong Ltd is seeking a Receptionist (Guest Relations Officer) to support multiple offices in Central, Wan Chai, and Admiralty. You will deliver front-house hospitality, greet guests, and assist with registrations and meeting arrangements.

The role offers professional front-douse service in a leading financial institute environment, with opportunities to grow into supervisor roles for candidates with leadership experience. Strong communication and presentation are essential.

Qualifications

• 2+ years experience in hotel, guest services, or tourism is a plus.
• Detail-oriented and customer-focused with excellent verbal and written communication skills.
• Well-presented appearance and professional demeanor.
• Proficiency in MS applications and computer literacy.

Responsabilités

• Greet and welcome guests in a courteous and professional manner.
• Assist with visitor registration, conference room reservations, switchboard calls and emails handling.
• Manage traffic flow and ensure a smooth customer experience at the reception area.
• Liaise with departments and vendors to set up meetings and events.
• Provide support to the Operations/Guest Services Manager in ad-hoc projects.
• Candidates with team leadership experience may be considered for a Receptionist Supervisor/Guest Relations Supervisor role.

Connaissances

Customer-oriented

Verbal and written communication

Team player

Outils

MS Excel

MS Word

Email

Description du poste

Receptionist (Guest Relations Officer) (New Headcount)

The successful candidate will be required to provide support to multiple offices located primarily in Central, Wan Chai, and Admiralty.

As a Guest Relations Officer in the top leading financial institute, providing excellent hospitality service to our clients is our top priority.

We provide first class assistances to perfection, we deliver a professional, informative, and well-mannered service at our front house receptions.

Responsibilities

• Greet and welcome guests in a courteous and professional manner
• Assist with visitor registration, conference room reservations, switchboard calls and emails handling.
• Manage from small to large traffic flow and ensure a smooth customer experience is met in the reception area at all time
• Liaise with different departments and vendors to set up meetings and events
• Provide supports to the Operations/Guest Services Manager in various ad-hoc projects
• Candidates with team leadership experience may be considered for the Receptionist Supervisor / Guest Relations Supervisor role

Requirements

• At least 2 years of experience in the hotel, guest services, or tourism industry is a plus.
• A detail-oriented and customer-oriented mindset with excellent verbal and written communication skills
• Proficiency in MS applications and computer literacy (MS Excel, Word, Email)
• Well-presented appearance and professional manner
• Team player attitude

Work Hour

• 5 days' work / 9 hours per day
• Saturday, Sunday & Public Holiday off

We offer an attractive remuneration package and excellent career prospects to the right candidate.

Compass Group Hong Kong is an Equal Opportunities Employer. All applications and enquiries will be handled in the strictest confidence and personal data collected will be used for recruitment purposes only. All the applicant contact details will be kept for 6 months only.