Property Service Coordinator

ARTELIA; Hong Kong; Presencial; HKD 180.000 - 300.000; Jornada completa

Descripción de la vacante

Artelia is seeking a Property Service Coordinator to act as the primary interface between Shell Care, the Call Centre, Retailers, FM leads, and service providers, managing end-to-end work orders within the CMMS to ensure timely delivery and KPI achievement.

The role requires coordinating with Level 3 providers, maintaining accurate CMMS records, and supporting field activities across multiple sites while upholding high standards of service quality.

Formación

• 2 to 5 years of relevant experience in property coordination, facilities management, or related areas.
• Experience with CMMS platforms and work order management systems.
• Experience coordinating contractors and service providers.
• Strong customer focus, communication, and time management.

Responsabilidades

• Manage the full lifecycle of work orders (preventive, corrective, reactive, and emergency maintenance) within the CMMS.
• Raise, assign, monitor, update, and close work orders in line with procedures and SLAs.
• Track progress and ensure timely completion to meet KPIs.
• Coordinate maintenance requests and service delivery across multiple sites; liaise with providers.

Conocimientos

Customer Focus

Communication Skills

Time Management

Attention to Detail

Team Collaboration

Problem Solving

Adaptability

Results Orientation

Educación

Bachelor's Degree in Business Administration, Engineering, Property Management, Facilities Management, or a related discipline

Herramientas

CMMS

Descripción del empleo

Artelia is one of Europe's top 15 construction engineering companies. Artelia Group has established itself in five major areas of development and construction (mobility, water, energy, building and industry), and it is present in 40 countries in Europe, Africa, the Middle East, Asia-Pacific and America. The group has 10,000 employees in over 40 countries worldwide.

About the Role

The Property Service Coordinator serves as the primary interface between Shell Care, the Call Centre, Retailers, Facilities Management teams, and Service Providers. The role is responsible for the end-to-end coordination and management of work orders through the Computerized Maintenance Management System (CMMS), ensuring timely execution and achievement of agreed service delivery KPIs.

The Property Service Coordinator monitors work order progress from initiation to closure, coordinates with Level 3 (L3) Service Providers and FM Leads, and ensures effective communication among all stakeholders to support the delivery of maintenance and facilities management services.

Key Responsibilities

Work Order Management

• Manage the full lifecycle of work orders (preventive, corrective, reactive, and emergency maintenance) within the CMMS.
• Raise, assign, monitor, update, and close work orders in accordance with established procedures and service level agreements.
• Track work order progress and ensure timely completion to achieve agreed KPIs.
• Maintain accurate records and documentation within the CMMS.

Service Coordination

• Act as the primary point of contact between Shell Care, the Call Centre, Retailers, FM Leads, and Service Providers.
• Coordinate maintenance requests and service delivery activities across multiple sites.
• Liaise with L3 Service Providers to ensure timely response and resolution of service requests.
• Escalate critical issues and service delays to the appropriate stakeholders.

Stakeholder Management

• Maintain effective communication with retailers regarding the status of maintenance requests and work orders.
• Support FM Leads in coordinating field activities and service delivery requirements.
• Foster collaborative relationships with internal and external stakeholders to ensure high levels of customer satisfaction.

Performance Monitoring & Reporting

• Monitor work order performance and service delivery metrics.
• Support KPI tracking and reporting activities.
• Identify recurring issues and support continuous improvement initiatives.
• Ensure compliance with service standards, procedures, and reporting requirements.

Requirements

Education

• Bachelor's Degree in Business Administration, Engineering, Property Management, Facilities Management, or a related discipline.

Experience

2 to 5 years of relevant experience in:

• Property coordination
• Facilities management or facility operations
• Customer service or customer relationship management
• Maintenance management or service coordination
• Experience working with CMMS platforms and work order management systems.
• Experience coordinating contractors, service providers, or maintenance activities is preferred.

• Customer Focus: Demonstrates a strong commitment to providing responsive and high-quality service to internal and external stakeholders.
• Communication Skills: Communicates clearly and professionally with retailers, service providers, and internal teams.
• Time Management: Effectively prioritizes tasks and manages multiple work orders across different locations.
• Attention to Detail: Maintains accurate records and ensures data integrity within the CMMS.
• Team Collaboration: Works effectively with FM Leads, service providers, and cross-functional teams.
• Problem Solving: Identifies issues proactively and follows through to resolution.
• Adaptability: Responds effectively to changing priorities, urgent requests, and operational challenges.
• Results Orientation: Focuses on meeting KPIs, service levels, and customer expectations.