Cross‑Site Property & Facilities Coordinator

Confidential; Hong Kong; On-site; HKD 280,000 - 420,000; Full time

Job summary

Confidential is seeking a proactive Property Service Coordinator to support day-to-day operations of a large-scale retail and commercial portfolio across Hong Kong and Macau. The role acts as the main liaison between site stakeholders, service providers, maintenance teams, and internal operations, ensuring reliable service delivery.

Responsibilities include managing work orders in CMMS, tracking progress, meeting SLAs and KPIs, maintaining records, and escalating issues as needed.

Qualifications

• Bachelor's degree required in business, engineering, property management or related field.
• 2-5 years of relevant experience in property, facilities, maintenance or customer operations.
• Experience with CMMS or work order management systems.
• Strong communication, coordination and problem-solving skills.
• Able to manage multiple stakeholders and competing priorities.

Responsibilities

• Act as primary contact for facility-related service requests via email, phone, and CMMS.
• Manage end-to-end work order lifecycle from creation to closure.
• Coordinate with maintenance providers to ensure timely completion of work orders.
• Collaborate with Operations Managers, Facilities Leads, site reps and external stakeholders.
• Track progress and ensure compliance with KPIs and service standards.
• Maintain records in CMMS and escalate critical issues.
• Support performance reporting and operational reviews with accurate data.
• Identify opportunities to improve operational efficiency and customer satisfaction.
• Ensure activities comply with health, safety and quality requirements.

Skills

Communication

Coordination

Problem-solving

Stakeholder management

Education

Bachelor's degree in Business Administration, Engineering, Property Management, Facilities Management, or related fields

Tools

CMMS

Job description

Confidential is seeking a proactive Property Service Coordinator to support day-to-day operations of a large-scale retail and commercial portfolio across Hong Kong and Macau. The role acts as the main liaison between site stakeholders, service providers, maintenance teams, and internal operations, ensuring reliable service delivery.

Responsibilities include managing work orders in CMMS, tracking progress, meeting SLAs and KPIs, maintaining records, and escalating issues as needed.