Program Manager (2 years contract)

DFI Retail Group; Hong Kong; On-site; HKD 1,200,000 - 2,400,000; Full time

Job summary

DFI Retail Group in Hong Kong seeks a Programme Manager to lead a multi-workstream transformation, coordinating business and technology efforts, vendors, and governance to transition Banner operations to the future model. You will own the integrated schedule, dependencies and readiness activities, guiding readiness, cutover and delivery within approved scope and budget.

The role requires strong leadership, programme planning, and stakeholder management with experience managing budgets and

Qualifications

• Significant experience leading large-scale transformation programmes involving multiple functions and technology workstreams.
• Demonstrated ownership of programmes with budget, schedule and delivery accountability.
• Strong programme planning and critical-path management capability.
• Experience coordinating business, technology and third-party vendors within a single programme.
• Strong experience managing budgets, resources, RAID, dependencies and executive governance.

Responsibilities

• Own end-to-end programme plan and delivery framework across all workstreams.
• Translate programme direction into executable workstream plans with milestones and dependencies.
• Provide integrated view of programme status across business, technology and vendors.
• Drive execution and ensure owners deliver against commitments.
• Maintain readiness, cutover and delivery within scope, timeline and budget.
• Coordinate across Technology, Finance, Legal, Commercial and other functions.
• Develop and maintain the Integrated Master Schedule and critical-path plan.
• Identify dependencies and sequencing between functions; escalate issues to senior management.
• Coordinate vendor activities and ensure contractual commitments are met.

Skills

Programme leadership

Budget management

Risk management

Stakeholder mgmt

Vendor coordination

Cross-functional leadership

Tools

Oracle Retail

SAP FICO

Dmall platforms

VMS

Treasury systems

GLMS

eCommerce/OMS

Job description

The Programme Manager will provide end-to-end leadership and delivery accountability, coordinating all business and technology workstreams required to transition Banner operations to the agreed future legal-entity and operating model. The role will act as the central point of integration across all workstreams, ensuring business functions, Technology teams, external vendors and programme governance operate against one integrated plan.

The Programme Manager will be accountable for establishing and maintaining the overall programme schedule, coordinating interdependencies, managing risks and issues, controlling programme budget and resources, and driving the programme through readiness, cutover and delivery within the approved scope, timeline and budget.

The Programme currently targets systems to be implementation-ready by end-October 2028, with business cutover and go-live targeted for 1 January 2029.

Key Responsibilities

Overall Programme Leadership

• Own the end-to-end programme plan and delivery framework.
• Translate the agreed programme direction into executable workstream plans, milestones, deliverables and dependencies.
• Provide a single integrated view of programme status across business, Technology and vendors.
• Drive execution across workstreams and ensure accountable owners deliver against agreed commitments.
• Maintain focus on programme objectives while managing competing priorities and cross-functional dependencies.

Cross-Functional Workstream Management

• Lead and coordinate activities across the Oasis 3 workstreams, including Technology, Finance, Legal, Commercial, Property / Lease, P&C, Licensing, Banking & Treasury, Non-Trade Procurement / Contracts, Communications, PMO
• Establish clear workstream scope, deliverables, milestones and ownership.
• Facilitate regular workstream and cross-workstream reviews.
• Identify dependencies and sequencing between functions.
• Challenge delays, incomplete plans and unresolved dependencies.
• Escalate decisions and issues requiring senior management intervention.

Integrated Programme Planning & Schedule Management

• Develop and maintain the Integrated Master Schedule covering all programme activities.
• Translate individual workstream plans into a single critical-path programme plan.
• Establish milestones, stage gates and readiness criteria.
• Identify cross-workstream dependencies, constraints and critical-path activities.
• Monitor actual progress against baseline and forecast.
• Drive recovery plans where milestones are at risk.
• Ensure 2027 preparatory activities and 2028 implementation activities remain aligned with the overall programme timeline.

Technology & Business Integration

• Coordinate Technology delivery with the broader legal-entity and business transition.
• Ensure Technology milestones align with Finance, Commercial, Legal, P&C, Licensing, Treasury and operational readiness.
• Coordinate planning around applications requiring infrastructure separation, post-Bamboo changes, spin-off or decommissioning.
• Ensure technology design, build, integration, testing and cutover dependencies are reflected in the master programme plan.
• The current application assessment includes Oracle Retail, SAP FICO, Dmall platforms, VMS, Treasury systems, GLMS, eCommerce/OMS and other business applications.

Vendor & Third-Party Management

• Act as the programme-level coordination point for external vendors and implementation partners.
• Ensure vendor plans integrate into the programme master schedule.
• Track vendor deliverables, milestones, dependencies and commercial commitments.
• Coordinate vendor activities across Technology and business workstreams.
• Escalate vendor delivery risks and ensure corrective actions are established.
• Work with Procurement, legal and workstream owners on contracts, statements of work and required vendor engagement.

Budget & Resource Management

• Establish and maintain the consolidated programme budget.
• Track actual expenditure, committed spend and forecast against approved funding.
• Coordinate resource demand across internal teams, contractors and external vendors.
• Identify resource gaps early and work with workstream leads to establish mitigation.
• Manage scope, schedule and cost trade-offs through formal programme governance.
• Provide clear financial reporting and variance explanations to programme leadership.
• Own the programme-level RAID framework: Risks, Assumptions, Issues, Dependencies, Decisions.
• Proactively identify programme risks and dependencies.
• Assign accountable owners and target resolution dates.
• Track mitigation and closure.
• Identify cross-workstream impacts rather than managing risks in functional silos.
• Escalate material risks promptly through the appropriate governance forums.
• Maintain a formal decision log and ensure decisions are translated into execution.

Governance & Executive Reporting

• Establish and operate the overall programme governance cadence.
• Prepare clear, concise and decision-oriented programme reporting for senior management.

Change, Readiness & Cutover

• Develop an integrated business and technology readiness framework.
• Ensure each workstream defines measurable readiness and exit criteria.
• Coordinate business readiness, Technology readiness, legal/contractual readiness and operational readiness.
• Own the integrated programme cutover plan.
• Coordinate rehearsals and readiness checkpoints where required.
• Establish Go/No-Go governance and consolidated readiness reporting.
• Drive closure of critical readiness gaps prior to cutover.

Stakeholder Management & Communication

• Build effective working relationships with functional leaders, Technology teams, business stakeholders and vendors.
• Act as the central contact across the programme.
• Ensure stakeholders have clear visibility of decisions, dependencies, risks and required actions.
• Facilitate resolution where priorities or requirements conflict across departments.
• Maintain strong communication between programme leadership and delivery teams.

The Programme Manager will be accountable for maintaining the core programme management artefacts, including:

• Integrated Master Programme Schedule
• Programme Budget and Forecast
• Resource Plan
• Business & Technology Readiness Framework
• Integrated Testing / Readiness Milestones
• Cutover Plan
• Go/No-Go Readiness Pack

Experience & Qualifications

• Significant experience leading large-scale, complex transformation programmes involving multiple business functions and Technology workstreams.
• Demonstrated ownership of programmes with material budget, schedule and delivery accountability.
• Strong programme planning and critical-path management capability.
• Experience coordinating business, Technology and third-party vendors within a single integrated programme.
• Strong experience managing programme budgets, resources, RAID, dependencies and executive governance.
• Proven ability to drive delivery across teams where resources do not necessarily report directly to the Programme Manager.
• Strong stakeholder-management skills with the ability to work effectively with senior functional and Technology leadership.
• Experience leading business readiness, transition and cutover activities.
• Excellent written and verbal communication skills, with strong executive-level reporting capability.