Operations Project Manager – Banking Systems & Process Change, International Bank.

ALL-STAR AGENCY; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

All Star Agency is seeking an Operations Project Manager for its Hong Kong branch. You will support planning and delivery of branch-wide systems enhancements and operational projects, coordinating with local teams, overseas offices and Head Office to shape the bank's target operations and systems model.

The role suits a banking back-office professional with solid project management experience and a continuous-improvement mindset, providing training and regulatory reporting support as needed.

Qualifications

• Bachelor's degree in Business Administration, Finance, Banking, Information Systems or related discipline.
• 4–5 years of back-office operations experience in banking.
• Strong project-management skills with knowledge of Agile, Waterfall or Hybrid methodologies.
• PMP, PRINCE2 or Certified ScrumMaster qualification is an advantage.
• Familiarity with core banking systems or RPA is a plus; experience with Head Office/Regional Office is beneficial.
• Able to manage multiple projects and deliver on time with good negotiation with stakeholders.
• Good command of English and Chinese; proficient in MS Word, Excel and PowerPoint.

Responsibilities

• Assist the Section Head in planning and implementing branch-wide systems enhancement projects, coordinating with departments in Hong Kong, overseas and Head Office.
• Manage project delivery, including meetings, status reports, meeting materials and minutes.
• Coordinate with other departments to prepare operations-related reports for Head Office and local authorities, and support internal procedure reviews.
• Provide operational support and training inside and outside the branch, and to other branches when necessary.
• Proactively analyze existing processes to identify and initiate improvements in quality, efficiency and productivity.
• Build effective working relationships with team members and stakeholders, and perform other duties assigned by superiors.

Skills

Back-office operations

Project management

Agile/Waterfall/Hybrid

Stakeholder communication

Education

Bachelor's degree

Tools

MS Word

Excel

PowerPoint

Job description

Join a leading international bank in Hong Kong as Operations Project Manager within its Operations Planning Section. You will help plan and deliver branch-wide systems enhancement and operational projects, coordinating with departments in Hong Kong, overseas offices and Head Office to build the bank's target operations and systems model.

About the Role

This role suits a banking back-office professional with solid project management experience and a continuous-improvement mindset. You will support the Section Head in driving IT and operational change, prepare reporting for Head Office and local regulators, and provide operational support and training across the branch when required.

Key Responsibilities

• Assist the Section Head in planning and implementing branch-wide systems enhancement projects and other IT and operational projects, in coordination with relevant departments and sections in Hong Kong, overseas and Head Office.
• Manage project delivery, including arranging and holding meetings, and preparing status reports, meeting materials and minutes.
• Coordinate with other departments to prepare operations-related reports for Head Office and local authorities, and support internal procedure reviews.
• Provide operational support and training inside and outside the branch, and to other branches whenever necessary.
• Proactively analyse existing processes to identify and initiate improvements in quality, efficiency and productivity.
• Build effective working relationships with team members and stakeholders, and perform other duties assigned by superiors.

Requirements

• Bachelor's degree in Business Administration, Finance, Banking, Information Systems or a related discipline.
• 4–5 years of back-office operations experience in banking.
• Good project management and planning skills, with knowledge of Agile, Waterfall or Hybrid methodologies; a project-management qualification such as PMP, PRINCE2 or Certified ScrumMaster is an advantage.
• Familiarity with core banking systems or robotic process automation (RPA) would be a plus, and experience managing projects with Head Office or Regional Office would be an advantage.
• Able to work in a fast-paced environment, manage multiple projects and deliver on time, with good negotiation skills when working with different stakeholders.
• A good team player with sound communication and presentation skills, and a strong commitment to high standards of business conduct and integrity.
• Good command of both English and Chinese, with proficiency in MS Word, Excel and PowerPoint.