Principal, Customer Analytics & Value Management

Leadingnation; Hong Kong; On-site; HKD 500,000 - 900,000; Full time

Job summary

AIA is seeking a data-savvy professional to join the Customer Intelligence Management team in Hong Kong. You will integrate customer data and drive marketing insights to shape healthier, longer, better lives.

The role emphasizes translating data into actionable business strategies and collaborating across marketing, product development, and sales. The successful candidate will lead data-driven segmentation, provide strategic recommendations, and deliver dashboards to stakeholders while staying

Qualifications

• Bachelor’s degree in Statistics; actuarial/finance focus preferred.
• Master’s degree is a plus.

Responsibilities

• Data Integration & Management: combine internal data with research to create a comprehensive view of customer behavior.
• Customer Segmentation & Insight Generation: develop segmentation models and derive deep insights from multiple data sources.
• Strategic Recommendations: provide actionable recommendations to senior management based on insights.
• Collaboration: work with cross-functional teams to embed insights into business strategies.
• Reporting: create and present dashboards communicating key insights to stakeholders.
• Market Research: oversee external market research and monitor industry trends.

Skills

Strategic thinking

Analytical skills

Data-driven

Communication skills

Presentation skills

Team collaboration

Ambiguity tolerance

Education

Bachelor's in Statistics

Master's degree preferred

Tools

SQL

R

Python

Tableau

Power BI

Job description

AIA is seeking a data-savvy professional to join the Customer Intelligence Management team in Hong Kong. You will integrate customer data and drive marketing insights to shape healthier, longer, better lives.

The role emphasizes translating data into actionable business strategies and collaborating across marketing, product development, and sales. The successful candidate will lead data-driven segmentation, provide strategic recommendations, and deliver dashboards to stakeholders while staying