Premium Lounge Supervisor — World-Class Training & Benefits

Cathay Pacific; Hong Kong; On-site; HKD 268,000 - 402,000; Full time

Benefits offered by this job

World-class training

Flexible work schedules

Medical coverage

Discounted travel

Flexible retirement scheme

Job summary

A leading airline is seeking a Lounge Supervisor in Hong Kong to lead the lounge reception team and deliver premium customer experiences. The ideal candidate will have over three years of experience in premium hospitality and proven supervisory skills. Responsibilities include overseeing lounge operations, managing service quality, and ensuring customer satisfaction. Candidates must be flexible with working hours and possess excellent interpersonal skills. This role offers various benefits, including discounted travel and comprehensive training.

Qualifications

• At least 3 years of experience in premium hospitality or airline lounge operations.
• Proven experience in supervising teams and providing coaching.
• Good command of spoken and written English, with Cantonese and Putonghua as an advantage.

Responsibilities

• Lead the lounge reception team to deliver a warm and premium welcome.
• Oversee smooth operation of the reception area and manage manpower.
• Handle complex enquiries and escalated service situations with empathy.

Skills

Supervising teams

Customer service capability

Interpersonal skills

Problem-solving

Teamwork

Flexible working

Education

High school graduate or above

Job description

A leading airline is seeking a Lounge Supervisor in Hong Kong to lead the lounge reception team and deliver premium customer experiences. The ideal candidate will have over three years of experience in premium hospitality and proven supervisory skills. Responsibilities include overseeing lounge operations, managing service quality, and ensuring customer satisfaction. Candidates must be flexible with working hours and possess excellent interpersonal skills. This role offers various benefits, including discounted travel and comprehensive training.