Airport Lounge Lead - Guest Experience & Ops

Sodexo Live!; Hong Kong; On-site; HKD 360,000 - 480,000; Full time

Benefits offered by this job

5-day work week

Paid annual leave

Birthday leave

Family-care leave

Transportation allowance

Medical benefits

Discretionary bonus

Group Life Insurance

Job summary

Sodexo Live! Hong Kong, the world-leading Food and Facilities Management Services provider, seeks an experienced hospitality leader to oversee Lounge, Hotel and Food & Beverage operations at Hong Kong International Airport.

Post-secondary qualifications or above, with 6+ years in relevant roles, and strong English and Chinese communication are essential. You will manage a high-caliber team and drive service excellence and profitability.

Qualifications

• Post-secondary qualifications or above in hospitality or related field.
• At least 6 years’ experience in Lounge/Hotel/F&B management and operations.
• Excellent client relationship management and communication in English and Chinese.

Responsibilities

• Deliver and lead a motivated guest-facing team to ensure quality service.
• Plan and coordinate with all departments to deliver service and safety as required by the Company.
• Support management with key administrative and leadership tasks and drive daily operations.
• Maintain the highest standards of safety, hygiene, service, hospitality and food quality; manage shift patterns and costed rota.

Skills

Leadership

Lounge/Hospitality management

English and Chinese

P&L management

Team management

Communication

Education

Post-secondary qualifications

Job description

Sodexo Live! Hong Kong, the world-leading Food and Facilities Management Services provider, seeks an experienced hospitality leader to oversee Lounge, Hotel and Food & Beverage operations at Hong Kong International Airport.

Post-secondary qualifications or above, with 6+ years in relevant roles, and strong English and Chinese communication are essential. You will manage a high-caliber team and drive service excellence and profitability.