Premium Lounge Host - Guest Experience Associate

Cathay Pacific; Hong Kong; On-site; HKD 167,400 - 279,000; Full time

Benefits offered by this job

Medical coverage & other flexible benefits

Discounted travel for you and your family

Flexible retirement scheme

Job summary

A leading airline in Hong Kong is looking for a Lounge Host to ensure a premium experience for customers. Responsibilities include verifying access, engaging guests, and maintaining lounge standards. Candidates should possess strong customer service skills, be proactive, and communicate well in English, with Cantonese and Putonghua as advantages. This role offers flexible work schedules and world-class training, ensuring personal and professional growth within a collaborative environment.

Qualifications

• At least 1 year of customer service experience in a hospitality or premium service environment.
• Strong command of spoken and written English; Cantonese and Putonghua are advantages.
• Ability to work under pressure and with a proactive, customer-focused approach.

Responsibilities

• Deliver a warm and professional welcome and verify lounge access.
• Engage customers and provide guidance on lounge facilities.
• Monitor customer satisfaction and respond to feedback promptly.
• Support daily lounge operations and maintain presentation standards.

Skills

Interpersonal skills

Communication skills

Customer service mindset

Attention to detail

Teamwork skills

Education

High school graduation or above

Job description

A leading airline in Hong Kong is looking for a Lounge Host to ensure a premium experience for customers. Responsibilities include verifying access, engaging guests, and maintaining lounge standards. Candidates should possess strong customer service skills, be proactive, and communicate well in English, with Cantonese and Putonghua as advantages. This role offers flexible work schedules and world-class training, ensuring personal and professional growth within a collaborative environment.