Lounge Operations Officer

AsiaWorld-Expo Management Limited; Hong Kong; On-site; HKD 420,000 - 620,000; Full time

Job summary

AsiaWorld-Expo Management Limited is seeking a guest services professional to manage premium lounge operations at Hong Kong's airport environment. You will coordinate guest arrival and departure, ensure smooth check-in and security processes, and collaborate with airlines and service partners to deliver a refined lounge experience.

The role requires a degree and relevant experience, strong teamwork, attention to detail, and proficiency in Chinese, English and Putonghua.

Qualifications

• Degree holder with at least 2 years of relevant work experience.
• Associate degree or secondary education with a minimum of 5 years' relevant work experience will be considered.
• Experience in luxury hotels, airlines or airports preferred.
• Strong teamwork and interpersonal skills for guest services.
• Detail oriented, independent and able to work under pressure.
• Proficient with MS Office applications.
• Fluent in Chinese, English and Putonghua.
• Shift duty is required.

Responsibilities

• Plan and coordinate guest departure/arrival and pre-occupation lounge preparation.
• Ensure in-lounge check-in, security, immigration and customs processes and other logistics.
• Collaborate with Airport Authority, airlines and service partners to ensure a consistent guest journey.
• Provide a warm and personal welcome to guests on arrival.
• Provide feedback to supervisors on service partner performance.
• Assist in delivering high-quality lounge services as needed.
• Perform any ad hoc assignments.

Skills

Interpersonal skills

Problem solving

Organizational skills

Education

Bachelor's degree

Associate degree or secondary education with 5 years experience

Tools

MS Office

Job description

Wholly owned by Airport Authority Hong Kong, AsiaWorld-Expo (AWE) is one of the most versatile exhibition and event areas in Hong Kong, offering AWEsome value across an enormous diversity of events. AWE offers huge, column-free, integrated ground-access spaces with high ceilings, flexible configurations and ancillary services that can accommodate everything FROM rock concerts to global conventions and expositions to product launches. But our real value lies in our exceptionally experienced and professional staff working delicately with an AWEsome spirit to serving every client and realising their wishes.

Responsibilities

• Plan, coordinate guest departure/arrival journey and conduct pre-occupation inspection and preparation of the lounge to ensure the lounge is in perfect condition of tidiness, cleanliness and maintenance prior to arrival of guest
• Ensure seamless and smooth in-lounge check in and security, immigration and custom clearance process as well as other logistic arrangements
• Collaborate with stakeholders such as Airport Authority, airlines, service partners and lounge service team to ensure a consistent and elegant guest journey from the moment OF guest arrival until the moment of guest departure
• Provide a warm and personal welcome to guests on their arrival
• Provide feedback to supervisors on the performance of the service partners
• Assist in providing professional and high-quality lounge services as and when needed
• Perform any ad hoc assignments as required

Requirements

• Degree holder with at least 2 years of relevant work experience.
• Candidates with an associate degree or secondary education level and a minimum of 5 years of relevant work experience will also be considered.
• Work experience in luxury hotels or airlines or airport will be preferred.
• A good team player with good interpersonal, problem solving and organizational skills.
• Detailed-oriented, Independent and able to work under pressure.
• Familiar with MS Office applications.
• Proficiency in spoken and written CHINESE, English and Putonghua.
• Shift duty is required.

AsiaWorld Expo Management Limited is an equal opportunity EMPLOYER.