Lounge Experience & Operations Specialist

AsiaWorld-Expo Management Limited; Hong Kong; On-site; HKD 420,000 - 620,000; Full time

Job summary

AsiaWorld-Expo Management Limited is seeking a guest services professional to manage premium lounge operations at Hong Kong's airport environment. You will coordinate guest arrival and departure, ensure smooth check-in and security processes, and collaborate with airlines and service partners to deliver a refined lounge experience.

The role requires a degree and relevant experience, strong teamwork, attention to detail, and proficiency in Chinese, English and Putonghua.

Qualifications

• Degree holder with at least 2 years of relevant work experience.
• Associate degree or secondary education with a minimum of 5 years' relevant work experience will be considered.
• Experience in luxury hotels, airlines or airports preferred.
• Strong teamwork and interpersonal skills for guest services.
• Detail oriented, independent and able to work under pressure.
• Proficient with MS Office applications.
• Fluent in Chinese, English and Putonghua.
• Shift duty is required.

Responsibilities

• Plan and coordinate guest departure/arrival and pre-occupation lounge preparation.
• Ensure in-lounge check-in, security, immigration and customs processes and other logistics.
• Collaborate with Airport Authority, airlines and service partners to ensure a consistent guest journey.
• Provide a warm and personal welcome to guests on arrival.
• Provide feedback to supervisors on service partner performance.
• Assist in delivering high-quality lounge services as needed.
• Perform any ad hoc assignments.

Skills

Interpersonal skills

Problem solving

Organizational skills

Education

Bachelor's degree

Associate degree or secondary education with 5 years experience

Tools

MS Office

Job description

AsiaWorld-Expo Management Limited is seeking a guest services professional to manage premium lounge operations at Hong Kong's airport environment. You will coordinate guest arrival and departure, ensure smooth check-in and security processes, and collaborate with airlines and service partners to deliver a refined lounge experience.

The role requires a degree and relevant experience, strong teamwork, attention to detail, and proficiency in Chinese, English and Putonghua.