Premium Lounge Operations Leader

Cathay Pacific Airways Limited; Hong Kong; Vor Ort; HKD 550.000 - 850.000; Vollzeit

Benefits dieser Stelle

World-class training

Career progression

Diverse culture

Medical coverage

Discounted travel

Flexible schedules

Zusammenfassung

Cathay Pacific Airways Limited is seeking a Lounge Duty Manager to support the Lounge Service Delivery Manager and oversee operations of our First and Business class lounges at Hong Kong International Airport. This role combines leadership, hospitality excellence, and operational finesse to deliver a premium guest experience.

You will lead the Lounge Service Team, coordinate with back-of-house and airport colleagues, manage service quality and standards, handle VIPs, and drive continuous

Qualifikationen

• Minimum 7 years of experience in premium hospitality or airline lounge operations.
• Strong leadership and people management capabilities.
• Fluent English with Cantonese/Putonghua as an advantage.
• Flexible to work shifts, including overnight shifts.

Aufgaben

• Lead the Lounge Service Team to ensure service excellence and compliance with standards.
• Supervise food & beverage presentation, hygiene, and service speed with stock handling and compliance.
• Oversee buffet and stock levels of lounge service items and replenishment.
• Oversee performance management and development of the Lounge Service Team including training and coaching.

Kenntnisse

Leadership

Customer service

Communication

Problem solving

Interpersonal skills

Flexibility

Ausbildung

High school graduate or above

Jobbeschreibung

Cathay Pacific Airways Limited is seeking a Lounge Duty Manager to support the Lounge Service Delivery Manager and oversee operations of our First and Business class lounges at Hong Kong International Airport. This role combines leadership, hospitality excellence, and operational finesse to deliver a premium guest experience.

You will lead the Lounge Service Team, coordinate with back-of-house and airport colleagues, manage service quality and standards, handle VIPs, and drive continuous