Lounge Host

Cathay Pacific; Hong Kong; On-site; HKD 167,400 - 279,000; Full time

Benefits offered by this job

Medical coverage & other flexible benefits

Discounted travel for you and your family

Flexible retirement scheme

Job summary

A leading airline in Hong Kong is looking for a Lounge Host to ensure a premium experience for customers. Responsibilities include verifying access, engaging guests, and maintaining lounge standards. Candidates should possess strong customer service skills, be proactive, and communicate well in English, with Cantonese and Putonghua as advantages. This role offers flexible work schedules and world-class training, ensuring personal and professional growth within a collaborative environment.

Qualifications

• At least 1 year of customer service experience in a hospitality or premium service environment.
• Strong command of spoken and written English; Cantonese and Putonghua are advantages.
• Ability to work under pressure and with a proactive, customer-focused approach.

Responsibilities

• Deliver a warm and professional welcome and verify lounge access.
• Engage customers and provide guidance on lounge facilities.
• Monitor customer satisfaction and respond to feedback promptly.
• Support daily lounge operations and maintain presentation standards.

Skills

Interpersonal skills

Communication skills

Customer service mindset

Attention to detail

Teamwork skills

Education

High school graduation or above

Job description

Role Introduction

Reports to: Lounge Supervisor

As a Lounge Host, you will be at the forefront of delivering a warm, efficient and premium lounge experience for our customers.

You will ensure smooth lounge entry through accurate access verification, engage customers proactively at every touchpoint and provide thoughtful assistance throughout their visit.

With your service mindset and attention to detail, you will play a key role in creating a welcoming environment that reflects our commitment to exceptional customer experience.

Key Responsibilities

• Deliver a warm and professional welcome to customers and verify lounge access to create a positive first impression
• Proactively engage customers, identify first‑time visits and provide clear guidance on lounge facilities and services
• Build rapport and provide attentive, personalised assistance throughout the customer stay to enhance the lounge experience
• Monitor customer satisfaction and respond promptly to enquiries, feedback, complaints and service requests
• Work closely with the Lounge Supervisor and lounge team to deliver smooth, consistent and memorable experiences for premium customers
• Support daily lounge operations, including start‑of‑shift preparation, stocking service counters and maintaining lounge presentation
• Conduct regular checks of the lounge environment and support quality control activities to uphold service standards
• Liaise closely with the food and beverage team to ensure seamless service flow and manage customer expectations effectively
• Maintain up‑to‑date knowledge of food and beverage offerings, lounge amenities, service timings and special features to provide accurate information and recommendations
• Operate lounge and airport systems in accordance with security, service and data confidentiality requirements

Requirements

• Right to work in Hong Kong
• Minimum age of 18
• High school graduate or above
• At least 1 year of customer service experience, preferably in a hospitality or premium service environment
• Strong interpersonal and communication skills with a service‑oriented mindset
• Good command of spoken and written English, with Cantonese and Putonghua as an advantage
• Genuine enthusiasm for customer service with a proactive and customer‑focused approach
• Positive attitude with attention to detail, strong teamwork skills and ability to work under pressure
• Willingness to represent the Company professionally through appropriate grooming, attire and conduct
• As the position is a Safety‑Sensitive Role, you are required to pass a pre‑employment drug test in accordance with the HKCAD Guidance for Screening of Psychoactive Substances (CAD373), in addition to a medical assessment

Benefits

• Work schedules to suit different lifestyles
• World‑class training and structured career progression path
• A safe and collaborative working environment which embraces a diverse and inclusive culture
• Medical coverage & other flexible benefits
• Discounted travel for you and your family
• Flexible retirement scheme

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.