Multilingual Mall Concierge & Customer Service Rep

Hysan Development Co Ltd; Hong Kong; On-site; HKD 190,000 - 279,000; Full time

Benefits offered by this job

New Join Bonus

Paid holidays 17 days

Attractive remuneration

Job summary

Hysan Development Co Ltd is seeking a (Senior) Customer Services Representative for our shopping mall in Hong Kong. The role focuses on delivering high-standard customer service to shoppers and creating an enjoyable experience.

The incumbent will handle enquiries, support marketing activities, and assist with daily property management operations, with a willingness to work shifts and multiple duties as required.

Qualifications

• Diploma holder with at least 2 years’ customer service experience in frontline interaction, hotel or mall concierge.
• Pleasant, outgoing with excellent service attitude and communication skills.
• Proficient in English and Chinese; Putonghua is an advantage.

Responsibilities

• Provide high standard concierge service to tenants and shoppers in the mall.
• Handle enquiries and requests, support promotions and daily property management operations.

Skills

Customer service

Frontline interaction

English & Chinese

Putonghua

Fresh graduate

Senior candidate

Education

Diploma

Job description

Hysan Development Co Ltd is seeking a (Senior) Customer Services Representative for our shopping mall in Hong Kong. The role focuses on delivering high-standard customer service to shoppers and creating an enjoyable experience.

The incumbent will handle enquiries, support marketing activities, and assist with daily property management operations, with a willingness to work shifts and multiple duties as required.