Premium Concierge | Member Experience & Relations

King Deux Search & Consulting; Hong Kong; On-site; HKD 223,000 - 279,000; Full time

Job summary

King Deux Search & Consulting in Hong Kong is seeking a Customer Relationship Officer for Premium Service and Membership.

You will build strong member relationships, promote facilities and events, and deliver a warm, personalised guest experience in a luxury club environment.

Fluent English and Mandarin Chinese are required, with familiarity in CRM tools and strong organizational skills to handle multiple tasks with poise.

Qualifications

• Previous experience in a customer service or hospitality role, preferably in a luxury club or hotel setting.
• Strong organizational and time management abilities to handle multiple tasks and prioritize effectively.
• Familiarity with CRM software and other relevant tools for member management and communication.
• Good command of written and spoken English and Chinese (including Putonghua).

Responsibilities

• Member Relations: Build and maintain strong relationships with the members, ensuring their satisfaction and addressing any concerns or issues promptly and professionally.
• Promotion: Act as a brand ambassador for the company, actively promoting and highlighting the facilities, services, products, and events to potential and existing members.
• Guest Services: Provide a warm and courteous welcome to all members and their guests, ensuring they receive personalised attention and assistance throughout their visit.

Skills

English and Chinese (Putonghua)

Customer service

Time management

Tools

CRM software

Job description

King Deux Search & Consulting in Hong Kong is seeking a Customer Relationship Officer for Premium Service and Membership.

You will build strong member relationships, promote facilities and events, and deliver a warm, personalised guest experience in a luxury club environment.

Fluent English and Mandarin Chinese are required, with familiarity in CRM tools and strong organizational skills to handle multiple tasks with poise.