Post-Sales Systems Engineer

Peoplefluent; Hong Kong; On-site; HKD 600,000 - 850,000; Full time

Job summary

NETSCOUT in Hong Kong is seeking an On-site Support Engineer to ensure customers have access to critical data supporting business objectives. The role covers server/OS support, multi-tiered application understanding, VMware, cloud, security and big data, with a proactive yet team-oriented work environment.

Responsibilities include troubleshooting complex issues, collaborating with global teams, and advancing knowledge through the knowledge base.

Qualifications

• Bachelor's degree in Computer Science/Network Security or equivalent.
• Minimum of 7 years in network management supporting external customers.
• 2+ years in critical and managed customer care.
• Proven expertise in customer relationship and management.
• Network Management experience in environment preferred.
• Experience working remotely, but cooperatively with HQ.
• CCNA minimum certification; CCNP preferred.
• Linux certification (RHCE/RHTC minimum).
• Knowledge of Windows and Unix operating systems.
• Ability to write technical articles outlining problems resolution and troubleshooting steps.
• Ability to multi-task with strong attention to detail.
• Ability to travel up to 25%.

Responsibilities

• Work with customers to troubleshoot and resolve complex network and product issues.
• Interface with our world-class support, development and SQA teams to identify and resolve product issues.
• Utilize knowledge management database to research and develop technical tips and solutions.
• Advise customer on network management best practices using NETSCOUT product suite.
• Must have clear oral and written communications skills.
• Excellent customer communication and interaction skills with Enterprise customers.

Skills

Network management

Customer support

Troubleshooting

Linux

Windows/Unix

Remote collaboration

Education

Bachelor's Degree in Computer Science/Network Security

Tools

VMware

Linux OS

Windows/Unix environments

Job description

Job ID: 005436

Looking to hire a Post Sales System Engineer in Hong Kong

Description:

At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology. We are Guardians of the Connected World. We are looking for exceptional talent to join our team.

NETSCOUT has been helping the world's largest organizations solve their most complex digital challenges for more than 40 years.

NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world's essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters - and stay unstoppable for a world that relies on them every second.

NETSCOUT is continuing to grow & our Managed Services Team is expanding! We are currently seeking an On-site Support Engineer to work in this fast-paced technology environment with world-class engineers and customers on cutting-edge technologies.

Primary responsibility is to ensure that the customer always has access to the critical data to support their business objectives. A very broad knowledge and a love for learning is required for this position from server and OS support, through multi-tiered application understanding, voice/video, VMware, Cloud, security and big data.

Self-motivation is required as this is a very proactive position, but you must also have proven success working as part of a team. If you're eager to apply your talent and drive, you will quickly discover that you can make a difference. Help us grow our team, the business, and your customers business.

Responsibilities:

• Work with customers to troubleshoot and resolve complex network and product issues.
• Interface with our world-class support, development and SQA teams to identify and to resolve product issues.
• Utilizing NETSCOUT's Knowledge Management database, research & develop technical tips and solutions.
• Advise customer on network management best practices using NETSCOUT product suite.
• Must have clear oral and written communications skills.
• Excellent customer communication and interaction skills with Enterprise customers.

Basic Qualifications/Skills:

• Bachelor's Degree in Computer Science/Network Security or equivalent discipline.
• Minimum of 7 years in network management supporting external customers.
• 2 plus years in critical and managed customer care.
• Proven expertise in customer relationship and management.
• Network Management experience in environment preferred.
• Experience working remotely, but cooperatively with HQ.
• Demonstrated ability to identify and resolve complex network problems.
• Cisco Certification (CCNA minimum, CCNP preferred).
• Linux Certification (RHTC minimum).
• Knowledge of Windows and Unix operating system environments.
• Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base).
• Ability to multi-task with strong attention to detail.
• Ability to travel up to 25%.

Preferred Qualifications/Skills:

• Network Management experience in environment preferred.
• Project Management Certification a plus (PMP).
• VMware Certification a plus.
• Financial industry experience preferred.

Working at NETSCOUT

At NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. We strive to build a diverse workforce that reflects the communities we serve. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs.

Requirements:

Education Bachelors (or equivalent work experience) Job Type Full-Time Location - Hong Kong Preferred Language English

NETSCOUT endeavors to make NETSCOUT.com accessible to any and all users. If a reasonable accommodation is needed to participate in the job application or interview process, or if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Talent Acquisition at 978-614-4043 or by email . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. For the avoidance of doubt, accommodation made to facilitate the recruiting process is not a guarantee of future or continued accommodation if hired.

NETSCOUT is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Read our EEO Policy Statement here . If you'd like more information on your rights under the law, view the Know Your Rights poster and Pay Transparency Nondiscrimination Provision poster.

For candidates in Massachusetts, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.