Post-Sales Systems Engineer: Enterprise Network Solutions

Peoplefluent; Hong Kong; On-site; HKD 600,000 - 850,000; Full time

Job summary

NETSCOUT in Hong Kong is seeking an On-site Support Engineer to ensure customers have access to critical data supporting business objectives. The role covers server/OS support, multi-tiered application understanding, VMware, cloud, security and big data, with a proactive yet team-oriented work environment.

Responsibilities include troubleshooting complex issues, collaborating with global teams, and advancing knowledge through the knowledge base.

Qualifications

• Bachelor's degree in Computer Science/Network Security or equivalent.
• Minimum of 7 years in network management supporting external customers.
• 2+ years in critical and managed customer care.
• Proven expertise in customer relationship and management.
• Network Management experience in environment preferred.
• Experience working remotely, but cooperatively with HQ.
• CCNA minimum certification; CCNP preferred.
• Linux certification (RHCE/RHTC minimum).
• Knowledge of Windows and Unix operating systems.
• Ability to write technical articles outlining problems resolution and troubleshooting steps.
• Ability to multi-task with strong attention to detail.
• Ability to travel up to 25%.

Responsibilities

• Work with customers to troubleshoot and resolve complex network and product issues.
• Interface with our world-class support, development and SQA teams to identify and resolve product issues.
• Utilize knowledge management database to research and develop technical tips and solutions.
• Advise customer on network management best practices using NETSCOUT product suite.
• Must have clear oral and written communications skills.
• Excellent customer communication and interaction skills with Enterprise customers.

Skills

Network management

Customer support

Troubleshooting

Linux

Windows/Unix

Remote collaboration

Education

Bachelor's Degree in Computer Science/Network Security

Tools

VMware

Linux OS

Windows/Unix environments

Job description

NETSCOUT in Hong Kong is seeking an On-site Support Engineer to ensure customers have access to critical data supporting business objectives. The role covers server/OS support, multi-tiered application understanding, VMware, cloud, security and big data, with a proactive yet team-oriented work environment.

Responsibilities include troubleshooting complex issues, collaborating with global teams, and advancing knowledge through the knowledge base.