Service Centre Officer

Renaissance Corporate Services; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Island Shangri-La, Hong Kong invites applications for a Service Centre Officer to support smooth daily operations by handling guest requests and coordinating internal communications. The role requires a customer-focused mindset and the ability to manage multiple tasks in a busy hotel environment.

The position emphasizes excellent service, professional communication in English, Cantonese, and Mandarin, and the willingness to work shifts.

Qualifications

• Minimum 1 year experience in hotel or customer service.
• Customer-oriented team player with interpersonal and multi-tasking skills.
• Excellent spoken English, Cantonese and Putonghua.

Responsibilities

• Handle all incoming and outgoing calls promptly.
• Provide and record all guest messages and wake-up calls.
• Fulfill guest needs as requested according to the established standard.
• Answer general inquiries and explain latest F&B promotion.
• Perform any other duties as assigned by Management.

Skills

Customer service

Communication

Team player

Multilingual

Job description

Career Opportunities: Service Centre Officer (176539)

Requisition ID176539-Posted09/11/2026-Hong Kong SAR-Island Shangri-La, Hong Kong-Rooms-Permanent

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An Elegant Sanctuary, soaring above the Urban Skyline: Rising to a commanding 56 floors,Island Shangri-La, Hong Kongprovides a peaceful escape in the very heart of Hong Kong. Sweeping views of the iconic skyline, the Peak or Victoria Harbour are a constant source of inspiration in the 544 rooms and suites, each brimming with graceful Asian-inspired décor.

As a Service Centre Officer, you will be handling guest requests and coordinating internal communications to ensure smooth daily operations.

Key Responsibilities

• Handle all incoming and outgoing calls promptly.
• Provide andrecord all guest messages and wake-up calls.
• Fulfill guest needs as requested according to the established standard.
• Answer general inquiries and explainlatest F&B promotion.
• Perform any other duties as assigned by Management.

About You

• At least 1 year of relevant experience in the Hotel or Customer Service Industry.
• Customer oriented team player with strong interpersonal and multi-tasking skills.
• Excellent command of spoken English, Cantonese, and Putonghua.
• Willing to work on shifts.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.