Door Attendant (司閽)

JEN by Shangri-La; Hong Kong; On-site; HKD 190,000 - 223,000; Full time

Job summary

Island Shangri-La, Hong Kong in Hong Kong is seeking a Door Attendant to provide personalized guest assistance and ensure comfort throughout the stay. The role requires a professional demeanor and the ability to manage guest needs at the entrance.

We are looking for someone with at least 1 year of experience in hospitality or service, who is reliable, customer-oriented, and communicates well. This permanent position offers opportunities for growth within a prestigious hotel brand.

Qualifications

• At least 1 year of relevant experience in the Hotel or Service Industry.
• Reliable and customer-oriented team player with strong communication skills.

Responsibilities

• Greet and assist guests at the Hotel entrance in a professional manner.
• Manage driveway traffic to ensure smooth and safe operations.
• Assist with transportation arrangements, including taxi and limousine services.
• Perform any other duties as assigned by Management.

Skills

Customer service

Communication skills

Team player

Job description

Requisition ID176453-Posted21/10/2026-Hong Kong SAR-Island Shangri-La, Hong Kong-Rooms-Permanent

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An Elegant Sanctuary, soaring above the Urban Skyline: Rising to a commanding 56 floors,Island Shangri-La, Hong Kongprovides a peaceful escape in the very heart of Hong Kong. Sweeping views of the iconic skyline, the Peak or Victoria Harbour are a constant source of inspiration in the 544 rooms and suites, each brimming with graceful Asian-inspired décor.

As a Door Attendant (司閽), you will be providing personalized guest assistance to ensure every guest enjoys convenience and comfort throughout their stay.

Key Responsibilities

• Greet and assist guests at the Hotel entrance in a professional manner.
• Manage driveway traffic to ensure smooth and safe operations.
• Assist with transportation arrangements, including taxi and limousine services.
• Perform any other duties as assigned by Management.

About You

• At least 1 year of relevant experience in the Hotel or Service Industry.
• Reliable and customer-oriented team player with strong communication skills.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.