Order Desk Specialist

Sandvik; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Medical Insurance

Double Pay

Attractive Bonus

Public Holidays

5.5-day Week

Job summary

Sandvik AB in Hong Kong is seeking an Order Desk Specialist to support aftermarket operations. The role handles sales and administration, manages job orders from start to end in line with SOPs, and tracks WIP while ensuring ERP data accuracy.

You will coordinate with service personnel, suppliers, customers and end-users, contribute to process improvements, and maintain documentation. A Higher Diploma or higher, 5+ years in customer service or sales support, and strong Excel/Power BI skills are

Qualifications

• 5+ years customer service or sales support experience.
• Proficient with ERP systems and MS Office, especially Excel.
• Excellent English and Chinese (Cantonese & Mandarin) communication.

Responsibilities

• Provide sales and administration support to aftermarket operations.
• Job orders administration – preparing start to end, under SOP and tracking WIP.
• Ensure ERP data accuracy and maintain internal controls.
• Coordinate with service personnel, suppliers, sub-contractors, customers and end-users.
• Assist in strategies to improve team operations and performance.

Skills

Strong communication

Multi-tasking

Team player

Detail-oriented

English & Chinese proficiency

Education

Higher Diploma or above

Tools

ERP systems

Microsoft Office

Power BI

Microsoft Excel

Job description

Order Desk Specialist5.5 Days Work , Long/Short Week Work Arrangement, Public HolidayDouble Pay, Attractive Bonus, Medical InsuranceWork Location: Ping Shan (10 mins walk from MTR Tin Shui Wan Station)Roles & ResponsibilitiesProvide Sales & Administration Support to entire Aftermarket OperationsJob orders administration – preparing job start to end, under designated SOP and WIP(Work in Progress) trackingEnsure validity and accuracy of ERP through work order processing, SOP, data analysis, internal audit and coordination with inventory control.Ensure and maintain internal controls consistent with corporate requirements and good business practiceCommunication with service personnel, superiors, suppliers, sub-contractors, customers and end-users in a professional, responsive, and responsible mannerAssist in the formulation and implementation of strategies to improve the performance of teams operationsManage and develop documentation and job process requirementsRequirementsHigher Diploma or above. Priority will be given to candidates with business-related academic majorsMinimum 5 years customer service or sales support backgroundA strong communicator, able to work under pressure and handle multi-tasking independently in a fast-paced environmentSelf-motivated, proactive, well-organized, good team player, detail-minded with the ability to work independently and strong sense of responsibilityPC literate, including good experience with ERP operations and Proficient in Microsoft Office(Word, Excel, PowerPoint)High degree of proficiency in Microsoft Excel and Power BI Data AnalysisAbility to multi-task, prioritize and plan to meet tight deadlines to achieve required targetsGreat command of both written and spoken English and Chinese(Cantonese & Mandarin)The candidate is a Hong Kong resident.Possess a Hong Kong SAR Permanent Identity Card.Native Cantonese speaker.