ERP Order Desk Specialist – Aftermarket Operations

Sandvik; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Benefits offered by this job

5.5 days work

Double pay

Attractive bonus

Medical insurance

Job summary

Sandvik is seeking an Order Desk Specialist to provide sales and administration support for the Aftermarket Operations. The role covers job-order processing, SOP compliance and data accuracy across ERP systems, while coordinating with inventory control and service teams.

The ideal candidate has 5+ years in customer service or sales support, strong English and Cantonese/Mandarin communication, and advanced Excel/Power BI skills. This on-site position is located in Ping Shan, near Tin Shui Wan.

Qualifications

• Higher Diploma or above. Priority will be given to candidates with business-related academic majors.
• Minimum 5 years customer service or sales support background.
• A strong communicator, able to work under pressure and handle multi-tasking independently in a fast-paced environment.
• Self-motivated, proactive, well-organized, good team player, detail-minded with the ability to work independently and strong sense of responsibility.
• PC literate, including good experience with ERP operations and Proficient in Microsoft Office(Word, Excel, PowerPoint).
• High degree of proficiency in Microsoft Excel and Power BI Data Analysis.
• Ability to multi-task, prioritize and plan to meet tight deadlines to achieve required targets.
• Great command of both written and spoken English and Chinese(Cantonese & Mandarin).
• The candidate is a Hong Kong resident.
• Possess a Hong Kong SAR Permanent Identity Card.
• Native Cantonese speaker.

Responsibilities

• Provide Sales & Administration Support to entire Aftermarket Operations
• Job orders administration – preparing job start to end, under designated SOP and WIP tracking
• Ensure validity and accuracy of ERP through work order processing, SOP, data analysis, internal audit and coordination with inventory control
• Ensure and maintain internal controls consistent with corporate requirements and good business practice
• Communication with service personnel, superiors, suppliers, sub-contractors, customers and end-users in a professional, responsive, and responsible manner
• Assist in the formulation and implementation of strategies to improve the performance of teams operations
• Manage and develop documentation and job process requirements

Skills

Communication

Organization

Teamwork

Independent work

ERP operations

Microsoft Office

Power BI

Excel

Education

Higher Diploma or above

Tools

ERP system

Microsoft Office

Power BI

Excel

Job description

Sandvik is seeking an Order Desk Specialist to provide sales and administration support for the Aftermarket Operations. The role covers job-order processing, SOP compliance and data accuracy across ERP systems, while coordinating with inventory control and service teams.

The ideal candidate has 5+ years in customer service or sales support, strong English and Cantonese/Mandarin communication, and advanced Excel/Power BI skills. This on-site position is located in Ping Shan, near Tin Shui Wan.