Operations Manager (Regional Telecom Carrier)

Classy Wheeler Limited; Hong Kong; On-site; HKD 390,600 - 502,200; Full time

Job summary

A leading telecommunications provider in Hong Kong is seeking an experienced Operations Manager to oversee network services. Responsibilities include implementing and maintaining network management systems, leading project teams, and conducting vendor service reviews. Ideal candidates should have a degree in Telecommunications or IT, and at least 5 years of relevant experience, along with strong communication skills in English and Cantonese. Competitive salary and benefits are offered.

Qualifications

• 5 years or above hands-on Telecommunications or IT related working experience.
• Need to be independent and knowledgeable to prioritize tasks during multiple faults and projects.
• Need to be tactful in handling customers’ complaints and drive for improvement.

Responsibilities

• Implementation, operations, and maintenance of various network management services.
• Conduct service reviews with vendors to assess SLA compliance.
• Lead operation teams for project management and implementation.

Skills

Customer oriented

Good problem solving and analytical skills

Good oral, written presentation and communication skills in English, Cantonese and Mandarin

Education

Degree in Telecommunications, IT or related studies

Tools

Knowledge of CCNA/JUNOS

Familiar with ISO27001 standard

Job description

Operations Manager (Regional Telecom Carrier)

Client Description

Regional IT services and solutions provider

Job Description

• Implementation, operations and maintenance of STIX, C+ ILC, E-Line, IPVPN Services and all other related network management, hosting infrastructures & monitoring system in Shatin, Kwai Chung, Tseung Kwan O and Chai Wan DC.
• Conduct service review with outsources vendors/contractors and to review SLA figure committed.
• Lead operation team for the implementation of network infrastructures and customer projects, including project management and provisioning work of the above Services, and to ensure all project milestones are successful completed by the target commissioning date as to enable service rollout.
• Coordinate with Service Manager, HQ/TAC for work around (e.g. re-routing), improvement plan and incident report. For non‑SM customer, conduct post mortem review with customer and to drive for improvement plan.
• Oversee the day‑to‑day operations activities, such as prepare network diagram, asset and inventory list, BCP / IT DR plan for infrastructure system, security incident response plan / procedure (including physical and network security), change management procedure, vulnerability management, patch management, access policy, data centre facilities preventive maintenance plan, visitor policy, physical access procedure, Operations SOP, training procedure and log review procedure etc.
• Perform any other jobs assigned by the Senior Manager and Technical Director.

Job Requirements

• Degree in Telecommunications, IT or related studies.
• 5 years or above hands‑on Telecommunications or IT related working experience.
• Need to be independent and knowledgeable to prioritize the tasks when handling multiple faults and projects at the same time.
• Need to be tactful when fronting and handling customers’ complaints and drive for improvement plan.
• Good oral, written presentation and communication skills in English, Cantonese and Mandarin.
• Technical certification of CCNA/JUNOS.
• Familiar with transmission equipment, IP and routing, data communication equipment, network management system, LAN/WAN technologies, etc.
• Familiar with ISO27001 standard.
• Customer oriented/good interpersonal skills.
• Cantonese speaking and fluency in English and Chinese (spoken & written).
• Good problem solving and analytical skills.