Operations Manager (Regional Telecom Carrier) - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 334,800 - 558,000; Full time

Job summary

A regional telecom service provider in Hong Kong is seeking an experienced Operations Manager to oversee the Data Center's operational integrity and management. The ideal candidate should have a degree in Electronic or Telecommunication and a proven track record in managing Data Center operations with a focus on security, efficiency, and customer engagement. Strong leadership and communication skills in English and Mandarin are essential. This role involves ensuring that Data Center activities are cost-effective while maintaining high service standards.

Qualifications

• Minimum 3-4 years of related working experience in telecommunication service industry or Data Center operations.
• Possess CCNA certification or equivalent would be an advantage.
• Good oral and written communication skills in English, Mandarin & local native language.

Responsibilities

• Manage the Data Center environment facilities and maintenance to ensure stability.
• Responsible for Data Center security, including monitoring and access.
• Ensure all activities in Data Center are properly approved and logged.
• Manage suppliers for high-cost efficiency and service level.
• Develop procedures to improve operation efficiency and quality of service.

Skills

Customer service focus

Leadership

Teamwork

Effective communication

Problem-solving skills

Education

Degree in Electronic/Telecommunication/ICT or equivalent

Tools

ISO27001

Data Centre operational knowledge

Job description

Operations Manager (Regional Telecom Carrier) - IC

Client Description

Regional IT & Telecom services and solutions provider

Job Description

Objectives

• Support the operations and maintenances activities of network/hosting infrastructure, and in-country customer fronting & support.
• Understanding of multi-networking infrastructures, systems, links and facilities required for providing Telco WAN, data, voice, hosting, cloud and internet services (e.g. MMR, Switch support activities).
• Provide pre‑sales support to Product and Sales regarding to colocation services.
• Provide post-sales operations support to corporate customers.
• Promote, drive working relationships with local carriers/ service providers, Joint‑Venture Partners, equipment vendors to build/influence good rapport in the interests of the Group.
• Manage DC operation‑related costs (Capex and Opex) within allocated budget.
• Negotiate with local suppliers, service providers for local operations procurement/ contract renewal, to achieve quality and cost‑effective operations resources delivery.
• Daily house‑keep/ maintenance of DC infrastructure facilities (Powe, air‑con, cooling, etc) and customer hosted equipment 1st level/remote hands support and site access/visits.

Responsibilities

• Manage the Data Center environment facilities and the maintenance to ensure facilities stable.
• Responsible for Data Center physical security, including physical access and security monitoring.
• Ensure all activities in Data Center are properly approved and logged.
• Responsible for incident management process; and act as incident manager to ensure all production incidents are properly follow up in a timely manner and resolved with solution.
• Responsible for the layout and inventory in Data Center.
• Manage suppliers to ensure all purchases for Data Center have high‑cost efficiency and high service level.
• Provide pre‑sales support for RFQ and RFP activities.
• Responsible for ISO 27001 internal and external audit.
• Responsible for handle OPEX and CAPEX.
• Developing/documenting procedures and to streamline interworking process flow to achieve continuous improvement in operation efficiency, cost‑effectiveness and quality of service for our customers.
• Track and monitor the team’s operation KPIs targets’ achievement.
• Ensure maintenance/up‑keep of proper record of all Data Center activity and records of customer information, capital assets and other relevant inventories.
• Ensure timely submission of relevant reports as required by the customer or management.
• Ensure an effective of Business Continuity Planning (BCP) and DR plan is always in place and well known by all the staffs.
• Perform risk analysis and assessment to the operations, plan and execute the corresponding responses plan.
• Any other duties as assigned by the team leader/Technical Director.

Job Requirements

• Degree in Electronic/Telecommunication/ICT or equivalent.
• Knowledge of Data Centre operations and ISO27001 is required.
• CCNA certification or equivalent would be an advantage.
• Resourceful, innovative and independent worker.
• High customer service focus and engagement skills.
• Knowledge of Power, HVAC, Fire Suppression System, Servers knowledge is would be an advantage.
• Possess good leadership, teamwork, effective communication and problem‑solving skills.
• Good oral and written communication skills in English, Mandarin & local native language.
• Minimum 3-4 Years related working experience in telecommunication service industry or Data Center operation.