Technical Manager (Finance industry project)

Classy Wheeler Limited; Hong Kong; On-site; HKD 334,800 - 502,200; Full time

Job summary

A leading telecom and IT solutions provider in Hong Kong is seeking a Technical Manager for a finance industry project. The ideal candidate will lead a 7 x 24 operation team, manage network surveillance, and implement IT service management processes. Applicants should hold a degree in electronics or computer engineering, have at least 3 years of experience in networking, and demonstrate strong interpersonal skills. The role requires proficiency in both Chinese and English. This position offers a chance to advance within a dynamic team.

Qualifications

• 3 years' experience in networking or system integration/support.
• Good knowledge in implementing networking solutions.
• Understanding of IT service management processes is desirable.

Responsibilities

• Lead a 7 x 24 operation team on network surveillance.
• Responsible for IT service management processes and operations.
• Deliver technical consultancy and documentation to customers.
• Review with equipment vendor on Hardware and Software vulnerability.
• Handle customer enquiries on performance issues.
• Develop and motivate subordinates through training and teamwork.
• Ensure effective Tier 2 Operation Support focusing on incident management.

Skills

Networking solutions

IT service management processes

Interpersonal skills

Presentation skills

Customer service

Pressure handling

Bilingual (Chinese and English)

Education

Degree / Higher Diploma in electronics or computer engineering

Tools

Cisco Certification

Job description

Technical Manager (Finance industry project)

Client Description

Leading telecom carrier and IT solutions company / Client: Finance

Job Description

Candidates with less experience will be considered as Technical Specialist.

Responsibilities

• Lead a 7 x 24 operation team on network surveillance, tier 1 and tier 2 engineering support, on‑going Move and Change of customer’s network equipment.
• Responsible for the IT service management processes and practices implementation and operations and continuous service improvement.
• Deliver technical consultancy as well as documentation on network capacity, performance and utilization report to customers.
• Regular review with equipment vendor on Hardware and Software vulnerability and bug and derive recommendation.
• Handle customer enquiry on performance of their circuits / networks / component issues.
• Develop and motivate sub‑coordinates to uplift their performance through training, coaching, teamwork and organizing sectional activities.
• Ensure an effective Tier 2 Operation Support especially focusing on incident, problem and change management.

Job Requirements

• Degree / Higher Diploma holder in electronics, computer engineering or the equivalent, and 3 years’ experience in networking or system integration / support.
• Good knowledge in implementing networking solutions.
• Good understanding of the IT service management process is desirable.
• One or more of Certification of Cisco is preferred.
• Good interpersonal and presentation skills, and have a mature, dedicated and self‑motiving attitude.
• Good customer services and able to work under pressure.
• Proficiency in spoken and written in both Chinese and English.