Operations Manager (Data Network) (Regional Telecom Carrier) - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 500,000 - 700,000; Full time

Job summary

A regional telecom carrier is seeking an Operations Manager to oversee maintenance and support for network infrastructure in Hong Kong. The ideal candidate will manage various telecommunications services, ensuring high service availability and customer satisfaction. Candidates should have a degree in Electronic/Telecommunication/ICT, certifications in CCNA or JUNOC, and experience in the telecommunications industry. Strong leadership, problem-solving, and communication skills are essential for this role. Competitive salary and benefits offered.

Qualifications

• Degree in Electronic/Telecommunication/ICT or equivalent.
• Knowledge of Data Centre operations and ISO27001 is an advantage.
• Minimum 3-4 years related working experience in telecommunications service industry.

Responsibilities

• Support Technical Director for Hong Kong operations and maintenance activities.
• Manage multi-network infrastructures and services.
• Lead major customer service delivery projects.

Skills

Customer service focus

Problem-solving skills

Leadership

Effective communication

Teamwork

Education

Degree in Electronic/Telecommunication/ICT or equivalent

Tools

CCNA certification

JUNOC technical certification

Job description

Operations Manager (Data Network) (Regional Telecom Carrier) - IC

Client Description

Regional IT services and solutions provider

Objectives of position

• Support the Technical Director for the Hong Kong operations and maintenance activities of network infrastructure POPs, and in-country customer fronting & support.
• Capable of managing multi-networking infrastructures, systems, links and facilities required for providing Telco WAN, data, voice, hosting, cloud and internet services.
• Provide pre‑sales technical queries and post‑sales operations support to corporate customers.
• Promote, drive working relationships with local carriers/service providers, Joint‑Venture Partners, equipment vendors to build/influence good rapport in the interests of the Group.
• Support the Technical Director to manage operation related costs (Capex and Opex) within allocated budget.
• Negotiate with local suppliers, service providers for local operations procurement/ contract renewal, to achieve quality and cost‑effective operations resources delivery.

Job Description

• Responsible to support response to periodic in‑country Telco regulator’s directive enquiries on operational & technical aspects of the business licence.
• Operate and maintain multiple data networks and systems (SW‑defined networks, WAN, data, wireless, hosting, cloud, security and internet) platforms.
• Lead/drive major customer service delivery projects for timely & successful completion.
• Support and drive implementation of pure domestic access network for customers.
• Ensure network equipment, systems, infrastructure links and POP facilities (power supply, aircon, etc.) are well maintained and operating at optimum level, ensuring high level of service availability to customers.
• Work with local carrier providers to ensure local circuits are provisioned on time.
• Track and monitor critical timelines related to ordering, provisioning, testing and commissioning of local circuits for service delivery to customers by the Required‑For‑Service date.
• Conduct investigation/post‑mortem with local carrier providers on local circuit outage problems to improve fault restoration targets, measured by Time‑to‑repair.
• Engage local carrier service providers on monthly operations review to ensure service level targets are consistently achieved.
• Support HQ in planning & installation of new network nodes & backhaul links, plus ensuring network projects are completed by the scheduled deadlines.
• Ensure the integrity/security of all network resources and assets in manned/unmanned POP sites.
• Developing/documenting procedures and streamline interworking process flow to achieve continuous improvement in operation efficiency, cost‑effectiveness and quality of service for our customers.
• Track and monitor the team’s operation KPIs targets’ achievement.
• Ensure Maintenance/up‑keep of proper record of all in‑country network equipment, infrastructure documentation and records of customer information, capital assets and other relevant inventories.
• Ensure timely submission of relevant reports as required by the management.
• Ensure an effective of Business Continuity Planning (BCP) is always in place and well known by all the staffs.
• Perform risk analysis and assessment to the operations, plan and execute the corresponding responses plan.
• Any other duties as assigned by the team leader/Technical Director.

Job Requirements

• Degree in Electronic/Telecommunication/ICT or equivalent.
• Knowledge of Data Centre operations and ISO27001 would be an advantage.
• CCNA certification, JUNOC technical certification, or equivalent would be an advantage.
• Resourceful, innovative and independent worker.
• High customer service focus and engagement skills.
• Knowledge of network topology (SW‑defined networks, WAN, data, wireless, hosting, cloud, security and internet) is required.
• Possess good leadership, teamwork, effective communication and problem‑solving skills.
• Good oral and written communication skills in English, Mandarin & local native language.
• Minimum 3‑4 years related working experience in telecommunications service industry.