Assistant Operation Manager

Classy Wheeler Limited; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

A regional IT services provider in Hong Kong is seeking an experienced IT Service Manager responsible for implementation and maintenance of network management systems and customer projects. Candidates should have at least 5 years of hands-on experience in telecommunications, a degree in IT or related studies, and technical certifications such as CCNA or JUNOS. Key responsibilities include overseeing operations, coordinating with vendors, and ensuring compliance with security standards. Cantonese and English fluency required.

Qualifications

• Degree in Telecommunications, IT or related studies.
• 5 years or above hands-on Telecommunications or IT related working experience.
• Familiar with ISO27001 standard.
• Familiar with transmission equipment, IP routing, LAN/WAN technologies.
• Knowledge of ISO27001 standard.
• Good interpersonal and problem solving skills.

Responsibilities

• Implementation, operations and maintenance of various IT services.
• Conduct service review with outsources vendors and review SLA figures.
• Lead operation team for network project implementation.
• Maintain network diagrams, asset lists, and security and disaster recovery plans.
• Perform change, vulnerability, and patch management; review SLAs with vendors.

Skills

Technical certification of CCNA/JUNOS

Hands-on Telecommunications or IT experience

Customer oriented/good interpersonal skills

Good problem solving and analytical skills

Education

Degree in Telecommunications, IT or related studies

Tools

Network management system

LAN/WAN technologies

Job description

Regional IT services and solutions provider

Job Description

• Implementation, operations and maintenance of STIX, C+ ILC, E-Line, IPVPN Services and all other related network management, hosting infrastructures & monitoring system in Shatin, Kwai Chung, Tseung Kwan O and Chai Wan DC.
• Conduct service review with outsources vendors/contractors and to review SLA figure committed.
• Lead operation team for the implementation of network infrastructures and customer projects, including project management and provisioning work of the above Services, and to ensure all project milestones are successful completed by the target commissioning date as to enable service rollout.
• Coordinate with Service Manager, HQ/TAC for work around (e.g. re-routing), improvement plan and incident report. For non-SM customer, conduct post mortem review with customer and to drive for improvement plan.
• Oversee the day-to-day operations activities, such as prepare network diagram, asset and inventory list, BCP / IT DR plan for infrastructure system, security incident response plan / procedure (including physical and network security), change management procedure, vulnerability management, patch management, access policy, data centre facilities preventive maintenance plan, visitor policy, physical access procedure, Operations SOP, training procedure and log review procedure etc
• Perform any other jobs assigned by the Senior Manager and Technical Director

Job Requirements

• Degree in Telecommunications, IT or related studies.
• 5 years or above hands‑on Telecommunications or IT related working experience.
• Technical certification of CCNA/JUNOS.
• Familiar with transmission equipment, IP and routing, data communication equipment, network management system, LAN/WAN technologies, etc.
• Familiar with ISO27001 standard
• Customer oriented/good interpersonal skills.
• Cantonese speaking and fluency in English and Chinese (spoken & written).
• Good problem solving and analytical skills