IT Service Delivery / Network Solutions / Core Network - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Job summary

A technology service provider in Hong Kong is seeking an experienced IT Service Delivery Manager to oversee technical operations, enhance service quality, and lead network solution initiatives. The ideal candidate will have a degree in Engineering or related fields, at least 10 years of service delivery experience, and proficiency in both English and Mandarin. This position also emphasizes leadership skills along with ITIL knowledge for efficient operational management.

Qualifications

• Minimum 10 years’ work experience in a Service Delivery Management role.
• Exposure to key functions such as Incident, Problem, Change management.
• Knowledge in mobile network development and 4G/5G operations.

Responsibilities

• Provide technical supervision for operation system support.
• Perform root cause analysis to enhance operational efficiency.
• Lead and build end-to-end wholesale network infrastructure.

Skills

ITIL principles

Linux

Unix

Oracle DB

MongoDB

Leadership

Problem-solving

Project management

Education

Degree in Technologies, Engineering or Science

Degree in Electronic Engineering or Information Technology

Degree in Engineering, Computer Science, Telecommunications

Job description

IT Service Delivery / Network Solutions / Core Network - IC

Client Description

Job Description

IT Service Delivery Manager

Responsibilities

• Provide technical supervision for the operation system support including IT helpdesk, data center operations and production control
• Perform root cause analysis to minimize the impact of problems upon service quality, identify opportunities in accordance with ITIL requirements to enhance operational efficiency
• Support the department head to manage operational related costs within allocated budget
• Monitor service quality of technology outsourcing service provider, helpdesk services and other key vendor services

Manager - Network Solutions

Candidates with less experience will be considered as Assistant Manager.

Responsibilities

• Responsible for international roaming network and service development
• Lead and build end-to-end wholesale network infrastructure
• Develop strategies and directions for network solutions and technology evolution
• Own and manage projects for delivery on time and within budget
• Perform data analysis on network performance

Assistant Manager - Core Network Engineering & Operations

Responsibilities

• Take in-charge-of IMS Core Network's daily operations management & features implementation
• Manage Datacom Network facilities
• Handle Circuit Switching (CS) & IMS core network, including but not limited to dimensioning, design review and capacity planning
• Manage & supervise vendors, hardware/ software expansion & testing activities

Job Requirements

IT Service Delivery Manager

Requirements

• Degree in Technologies, Engineering or Science with relevant professional qualification
• Minimum 10 years’ work experience in a Service Delivery Management role, with exposure to key functions such as Incident, Problem, Change and Major Incident Management Mastery of ITIL principles
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Excellent organizational, resource planning and problem-solving skills
• Knowledge in Linux, Unix, Oracle DB, MongoDB
• Soft skills in PMP/CCNAP/ ITIL is preferred
• Good command of written and spoken in both English and Mandarin

Manager - Network Solutions

Requirements

• Degree in Electronic Engineering, Information Technology or related disciplines
• At least 8 years of experience in mobile network development, of which 3 years should be managerial / senior supervisory level
• Knowledge in Mobile Core Networks, IP networking, Telecom Signaling, Roaming, Messaging and IoT
• Strong leadership, analytical and organization skills
• Professional certification in project management is a plus
• Good command of both written & spoken English and Chinese, including Mandarin

Assistant Manager - Core Network Engineering & Operations

Requirements

• Degree or above in Engineering, Computer Science, Telecommunications or equivalent disciplines
• Minimum 5-8 years' relevant working experience
• Familiar with 4G/ 5G, CS/ IMS core network operations
• Datacom network knowledge & management is a must
• A positive team player with good problem-solving & influencing skills
• Good command of spoken and written Chinese and English, Mandarin is a plus