Operations Manager - Leading Logistics Service Provider

Michael Page (Hong Kong); Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive remuneration package

Performance bonus

Job summary

Michael Page International (Hong Kong) Limited is seeking a Cold Chain Operations Manager to lead warehousing and distribution for food & beverage clients in Hong Kong. You will drive operational excellence and customer satisfaction across cold chain processes.

The role requires 8+ years in logistics with 5+ in management, deep knowledge of WMS/ERP, and fluent Cantonese, English and Mandarin. This is a hands-on leader role with a focus on cost efficiency and service quality.

Qualifications

• Bachelor's degree in a related discipline.
• 8+ years of logistics experience with at least 5 years in a managerial capacity.
• Proven experience in food & beverage, FMCG, cold chain, or temperature-controlled logistics.
• Strong knowledge of warehouse operations, inventory management, transportation and distribution processes.
• Experience managing customer relationships and SLAs.
• Strong analytical mindset and ability to drive performance improvements.
• Proficient in WMS, ERP systems, and MS Office applications (Excel/PowerPoint).
• Excellent leadership, communication and stakeholder management skills.
• Fluent in Cantonese, English and Mandarin.

Responsibilities

• Oversee daily operations of warehousing, transportation, and distribution for food & beverage customers.
• Manage end-to-end cold chain and temperature-controlled logistics operations.
• Act as the key contact for customers, vendors and internal stakeholders.
• Lead and develop warehouse, transportation, and operational teams.
• Monitor KPIs, prepare management reports, and drive continuous improvement.
• Drive process optimization to improve workflow, utilization, inventory accuracy and cost efficiency.
• Ensure compliance with food safety regulations, policies and safety standards.
• Manage escalations, service issues and operational challenges.
• Support growth initiatives, new customer implementations and transitions.
• Promote a culture of continuous improvement and employee engagement.

Skills

Leadership

Analytical mindset

Stakeholder management

Communication

Trilingual (Cantonese, English, Mandā～

Education

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related discipline

Tools

WMS

ERP systems

Excel

PowerPoint

Job description

• Attractive Compensation & Stable Platform
• Work with a Leading Logistics Platform

About Our Client

Our client is a leading integrated logistics service provider, delivering comprehensive warehousing, distribution, cold chain, and value-added logistics solutions to a diverse portfolio of food and beverage customers. As a result of continued business growth, they are seeking an experienced Cold Chain Operations Manager to lead warehouse and distribution operations while driving operational excellence, service quality, and customer satisfaction.

Job Description

• Oversee the daily operations of warehousing, transportation, and distribution activities for food & beverage customers, ensuring service excellence and operational efficiency.
• Manage end-to-end cold chain and temperature-controlled logistics operations, ensuring compliance with food safety and quality standards.
• Act as the key point of contact for customers, vendors, and internal stakeholders, fostering strong business relationships and ensuring seamless service delivery.
• Lead and develop warehouse, transportation, and operational teams to achieve productivity, quality, and performance targets.
• Monitor operational KPIs, prepare management reports, and provide insights and recommendations for continuous improvement.
• Drive process optimization initiatives to improve workflow, resource utilization, inventory accuracy, and cost efficiency.
• Ensure compliance with food safety regulations, company policies, workplace safety standards, and customer requirements.
• Manage escalations, service issues, and operational challenges proactively to maintain high customer satisfaction levels.
• Support business growth initiatives, new customer implementations, and operational transition projects.
• Promote a culture of continuous improvement, operational excellence, and employee engagement across the operation.

The Successful Applicant

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.
• Minimum 8 years of logistics, warehousing, or supply chain experience, with at least 5 years in a managerial capacity.
• Proven experience managing food & beverage, FMCG, cold chain, or temperature-controlled logistics operations.
• Strong knowledge of warehouse operations, inventory management, transportation, and distribution processes.
• Experience managing customer relationships and service level agreements (SLAs).
• Strong analytical mindset with the ability to interpret operational data and drive performance improvements.
• Proficient in WMS, ERP systems, and Microsoft Office applications, particularly Excel and PowerPoint.
• Excellent leadership, communication, and stakeholder management skills.
• Fluent in Cantonese, English, and Mandarin.
• Self-motivated, hands-on, and capable of thriving in a fast-paced environment.

What's on Offer

• Competitive remuneration package and performance bonus.
• Opportunity to lead a large-scale F&B logistics operation.
• Stable and well-established platform with strong market reputation.