Senior Facilities Operations Lead

CBRE, Inc.; Hong Kong; On-site; HKD 1,200,000 - 1,600,000; Full time

Job summary

CBRE seeks an Operations Lead to serve as the primary client contact for facilities management across a small to medium property. You will supervise staff, manage daily operations, and coordinate budgets and vendor negotiations, delivering value through CBRE's RISE framework.

The role emphasizes leadership, strategic staffing, and cross-functional collaboration to optimize service delivery and outcomes for clients in a dynamic facilities management environment.

Qualifications

• Bachelor's Degree preferred with 8-12 years of relevant experience.
• Facility Management certification preferred.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring and rewarding performance.
• Ability to lead the exchange of sensitive information and set performance expectations.
• Leadership skills to set and achieve targets impacting multiple departments.

Responsibilities

• Provide formal supervision to employees and oversee performance evaluations.
• Coordinate daily team activities, schedules and cross-training.
• Review client plans to ensure staffing levels meet expectations.
• Manage capital project and operating budget reports for a property.
• Negotiate contract services and create action plans to improve financial position.
• Meet with client management to discuss and resolve discrepancies.
• Lead by example applying CBRE RISE values and drive cross-functional results.
• Identify and solve multi-dimensional operational and organizational problems.

Skills

Staff leadership

Performance coaching

Communication skills

Microsoft Office

Organizational skills

Strategic thinking

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

CBRE seeks an Operations Lead to serve as the primary client contact for facilities management across a small to medium property. You will supervise staff, manage daily operations, and coordinate budgets and vendor negotiations, delivering value through CBRE's RISE framework.

The role emphasizes leadership, strategic staffing, and cross-functional collaboration to optimize service delivery and outcomes for clients in a dynamic facilities management environment.