Operations & Customer Experience Specialist

Baking Maniac Limited; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

Baking Maniac Limited in Hong Kong is seeking an Operations & Customer Experience Specialist to manage the end-to-end customer order lifecycle, ensuring order accuracy and quality control. You will oversee client communications, logistics coordination, and assist with basic marketing tasks from Sheung Wan, Central and Western District, HK.

The role requires exceptional attention to detail, strong organizational skills, and clear communication under pressure.

Qualifications

• Exceptional attention to detail.
• Structured organization and clear communication under pressure.
• Systematic, proactive, and process-driven with high personal standards for accuracy.
• Experience in hospitality, luxury retail, event coordination, client service, or admin operations is preferred.

Responsibilities

• Consult with clients via WhatsApp/email regarding designs and quotes, issue invoices, confirm order specs, and assign delivery drivers.
• Cross-check order details (flavors, names, colors, dates, add-ons) against invoices and kitchen/packing outputs before products leave the door.
• Utilize checklists to eliminate recurring errors and help formalize operational procedures.
• Ensure clear communication across sales, kitchen, packing, and delivery teams.
• Photograph finished orders, manage photo archives, update website listings, and assist with corporate outreach and social media postings.

Skills

Attention to detail

Organizational skills

Communication under pressure

Customer service

Job description

Operations & Customer Experience Specialist

We are seeking a detail-oriented, highly organized Operations & Customer Experience Specialist to manage the end-to-end customer order lifecycle. You will oversee order accuracy, quality control, customer communications, and basic marketing support. Baking experience is not required.

Key responsibilities

Consult with clients via WhatsApp/email regarding designs and quotes, issue invoices, confirm order specs, and assign delivery drivers

Cross-check order details (flavors, names, colors, dates, add-ons) against invoices and kitchen/packing outputs before products leave the door

Utilize checklists to eliminate recurring errors and help formalize operational procedures

Ensure clear communication across sales, kitchen, packing, and delivery teams

Photograph finished orders, manage photo archives, update website listings, and assist with corporate outreach and social media postings

About you

Exceptional attention to detail

Structured organization and clear communication under pressure

Systematic, proactive, and process-driven with high personal standards for accuracy

Experience in hospitality, luxury retail, event coordination, client service, or admin operations is preferred

About us

Baking Maniac is a premier Hong Kong custom cake and dessert brand specializing in bespoke designs, luxury events, and high-touch customer experiences.

Sheung Wan, Central and Western District, HK