Customer Experience & Operations Executive — Florist

van der Concepts Limited; Hong Kong; On-site; HKD 167,000 - 257,000; Full time

Benefits offered by this job

5-day working week

Overtime pay

Discretionary quarterly bonus

Medical insurance

Room to grow

Job summary

van der Bloom, a Hong Kong florist and floral design studio, is seeking an organised, friendly Customer Service & Operations Executive to keep day-to-day operations running smoothly. The role supports our founder and marketing team at our studio in Little Tai Hang and shop at 61 Hollywood Road, Central.

You'll handle customer inquiries, corporate orders, and daily scheduling, with CRM data accuracy and timely updates.

Qualifications

• Experience in customer service, admin or client coordination.
• Fluent spoken and written English and Cantonese.
• Organised and detail-minded.
• Able to juggle several things at once and stay friendly when it gets busy.
• Clear, warm writing, whether it's a quote for a hotel or a reply to a DM.

Responsibilities

• Answer customer enquiries by phone, email, WhatsApp and social media.
• Look after corporate clients, from quotations to recurring deliveries and events, with the marketing team.
• Take orders and process in CRM with every detail right, including card messages and delivery times.
• Plan the daily delivery schedule and keep customers updated.
• Manage online orders and keep CRM/customer records accurate; follow up after orders/events.
• Process invoices; research and order supplies; keep track of stock.
• Prepare the staff roster; support the founder and marketing on projects and campaigns.
• Help organize during busy periods: Valentine’s Day, Mother’s Day, Christmas.

Skills

Customer service

Admin

Client coordination

Bilingual English & Cantonese

Organised

Detail-oriented

Clear writing

CRM experience

Tools

Shopify

CRM system

Job description

van der Bloom, a Hong Kong florist and floral design studio, is seeking an organised, friendly Customer Service & Operations Executive to keep day-to-day operations running smoothly. The role supports our founder and marketing team at our studio in Little Tai Hang and shop at 61 Hollywood Road, Central.

You'll handle customer inquiries, corporate orders, and daily scheduling, with CRM data accuracy and timely updates.