Operation Supervisor, IT (Data Center)

Airport Authority Hong Kong; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

Airport Authority Hong Kong invites a skilled IT professional to join its IT Operations team on a fixed-term contract of at least 2 years. You will oversee data center operations, drive system monitoring improvements, and support resilience initiatives across enterprise platforms.

The role requires strong technical know-how in VMware, DCIM, and cloud platforms, plus English and Chinese communication skills. Driving license is preferred but not mandatory.

Qualifications

• Degree in computer science, engineering or related field.
• Minimum 3 years IT systems administration experience, with 1-2 years programming/shell scripting.
• Experience supporting VMware, SAN storage, DCIM, Telemetry Gateway, Dynatrace, ServiceNow or multi-vendor cloud platforms.
• ITIL v3+ certification preferred.
• Hong Kong driving license preferred.
• Strong analytical and communication skills in English and Chinese; Putonghua a plus.

Responsibilities

• Oversee hosting facilities contingency planning and drill execution.
• Lead sub-projects to enhance system monitoring for stable deployments.
• Manage daily data center operations, maintenance, and planning.
• Assess major changes with risk analyses to minimize user disruption.
• Develop and maintain O&M procedures and automation tools.
• Build OT dashboards and reports to support IT Operations decisions.
• Coordinate with vendors and contractors and monitor performance.
• Contribute to the Resilient Enhancement Project per IT Ops standards.

Skills

IT systems administration

Shell scripting

Analytical skills

Leadership

English & Chinese

Education

Bachelor's degree in Computer Science or Engineering

Tools

VMware

SAN storage

DCIM

Telemetry Gateway

Dynatrace

ServiceNow

Job description

Where Your Career Takes Flight

Airport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world.

We now invite high calibre talent with creativity and passion to join us for a rewarding and meaningful career journey. We care for our people and provide colleagues with a fair, open and supportive workplace. By joining us, you will contribute to the continued success and growth of a key infrastructure and economic engine of Hong Kong, gaining invaluable experiences in a unique environment and enjoying boundless opportunities to unleash your full potential. Together we will share the pride of our leadership status in the global aviation industry and our commitment to sustainability.

This is a fixed-term contract position of minimum 2 years with possibility for renewal subject to organisation need and individual performance.

Responsibilities

• Oversee hosting facilities contingency planning, coordinate stakeholders, and manage execution and review of operational drills
• Lead sub-projects that enhance system monitoring capabilities and ensure alignment with IT operational standards for stable deployments
• Manage daily data center operations, maintenance, long-term planning, and resource allocation
• Assess major system changes, conduct risk and impact analyses, and ensure minimal disruption to end users
• Develop, update, and maintain operational procedures, O&M manuals, and knowledge-management practices with appropriate automation tools
• Build and maintain Operation Technology dashboards and reporting tools to support data-driven decision making across IT Operations
• Coordinate with internal and external stakeholders, vendors, and contractors, while managing contractor performance and delivery of operational and project activities
• Play an active role in the Resilient Enhancement Project team to ensure all enhancement activities and deliverables meet IT Operations' requirements, standards and expectations

Requirements

• Degree holder in Computer Science, Engineering or related disciplines
• Minimum 3 years relevant experience on IT systems administration, including operation, technical support and project management etc., with at least 1-2 years proven experience with programming and shell scripting
• Experience in supporting VMware, SAN storage, DCIM (SNMP/Modbus/LoRaWAN), Telemetry Gateway, Dynatrace, ServiceNow or multi-vendor cloud platform etc.
• Certification in relevant technologies e.g. MS windows / RHEL will be definitely advantageous
• Certification in IT Infrastructure Library (ITIL) v3 or above is preferred
• Holder of Hong Kong driving license is preferred
• Strong analytical, problem-solving, leadership and communication skills
• Good spoken and written English and Chinese. Knowledge of Putonghua is an advantage