Data Center IT Operations Supervisor

Airport Authority; Hong Kong Island; On-site; HKD 360,000 - 520,000; Full time

Job summary

Airport Authority Hong Kong (AA) is seeking an Operation Supervisor to oversee hosting facilities, lead monitoring enhancements, and manage daily data center operations.

The role requires 3+ years in IT systems administration, hands-on VMware/SAN experience, and strong planning, risk analysis, and stakeholder coordination.

Fixed-term contract of at least 2 years with renewal possible; good English and Chinese communication skills preferred; HK driving license a plus.

Qualifications

• Degree in Computer Science, Engineering or related discipline.
• 3+ years IT systems administration experience including operation, support and project management.
• Experience in VMware, SAN storage, DCIM, Telemetry Gateway, Dynatrace, ServiceNow or multi-vendor cloud platforms.
• ITIL v3+ certification preferred.
• Hong Kong driving license preferred.
• Strong analytical, problem-solving, leadership and communication skills.
• Proficient in spoken/written English and Chinese; Putonghua advantageous.

Responsibilities

• Oversee hosting facilities contingency planning and drills.
• Lead sub-projects to enhance system monitoring and ensure stable deployments.
• Manage daily data center operations, maintenance and long-term planning.
• Assess major system changes, conduct risk analyses, and minimize disruption to end users.
• Develop, update and maintain O&M manuals and knowledge-management with automation tools.
• Build and maintain OT dashboards and reporting tools for IT Operations decisions.
• Coordinate with stakeholders, vendors and contractors, managing performance and delivery.
• Contribute to Resilient Enhancement Project to meet IT Operations requirements.

Skills

IT systems administration

VMware

Shell scripting

Project management

Dynatrace

ServiceNow

Multi-vendor cloud

Education

Bachelor's degree in Computer Science/Engineering

Tools

Dynatrace

ServiceNow

VMware

Windows / RHEL

Job description

Airport Authority Hong Kong (AA) is seeking an Operation Supervisor to oversee hosting facilities, lead monitoring enhancements, and manage daily data center operations.

The role requires 3+ years in IT systems administration, hands-on VMware/SAN experience, and strong planning, risk analysis, and stakeholder coordination.

Fixed-term contract of at least 2 years with renewal possible; good English and Chinese communication skills preferred; HK driving license a plus.