Helpdesk Team Leader - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 279,000 - 390,600; Full time

Job summary

A regional IT services provider in Hong Kong is seeking a Helpdesk Supervisor to lead a team in delivering first line support. The ideal candidate should have a diploma in Science or Information Systems with at least 4 years of helpdesk experience, including 2 years in a supervisory position. Excellent communication skills in both English and Chinese are essential. Responsibilities include supervising the helpdesk team, resolving issues, and ensuring operational guidelines are followed.

Qualifications

• Minimum 4 years of experience in Helpdesk or related field.
• At least 2 years in a supervisory role.
• Hands-on skills in PC hardware and software installation.

Responsibilities

• Provide first line helpdesk support to customers or end users.
• Supervise helpdesk team and ensure daily operations meet standards.
• Handle and resolve customer issues efficiently.

Skills

Helpdesk support

Customer service

Windows NT administration

Communication skills

Interpersonal skills

Education

Diploma or above in Science / Information Systems

Job description

Regional IT services and solutions provider

Job Description

Shift duty is required, where necessary (helpdesk operation from 08:00 to 21:00)

Responsibilities

• Provide first line helpdesk support to customers or end users (both internal and external)
• Handle and resolve customer issues in an efficient and professional manner.
• Supervise helpdesk team and ensure the daily operation is executed in line with company’s guideline and standard.
• Follow up and follow through assigned tasks and reports.
• Setup and execute operational guideline.

Job Requirements

• Diploma or above in Science / Information Systems or related disciplines.
• Minimum 4 year experience in Helpdesk or related field, with at least 2 years in supervisor level.
• Hands‑on Windows NT administration, PC hardware, software installation and troubleshooting skills is a must.
• Good command of English and Chinese.
• Good communication skills and telephone manner.
• Customer oriented with good interpersonal skills.