Deskside Supervisor (25-35K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 279,000 - 390,600; Full time

Benefits offered by this job

10-15 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A technology consulting firm in Hong Kong is seeking a Deskside Supervisor to lead an on-site team focused on delivering daily support and troubleshooting. The ideal candidate will manage operations, resolve VIP technology-related issues, and ensure smooth performance under pressure. Required qualifications include a Higher Diploma in Computer or related discipline, along with at least 4 years of relevant experience in team management and IT support. This role offers a competitive salary of 25-35K, along with benefits like annual leave and a friendly work environment.

Qualifications

• At least 4 years relevant experience in team management and IT-related support.
• Strong customer-oriented mindset with excellent communication and interpersonal skills.
• Problem solving, analytical, and motivated individual able to work under pressure.

Responsibilities

• Manage on-site team for day-to-day support and troubleshooting operations.
• Resolve VIP user technology-related issues such as MS Windows and MS Office.
• Provide ad-hoc/on-call support for urgent incidents outside office hours.

Skills

Customer-oriented mindset

Excellent communication skills

Problem solving

Analytical skills

Advanced troubleshooting skills

Multi-tasking skills

Education

Higher Diploma in Computer or related discipline

Job description

Job Title

Deskside Supervisor (25-35K)

Responsibilities

• Manage on‑site team to deliver day‑to‑day support and troubleshooting operations to ensure a smooth and efficient operation.
• Work with customers to resolve VIP user issues related to technology such as MS Windows workstations, MS Office, MS Teams, anti‑virus, MDM, mobile apps, encryption, printing.
• Perform on‑site desktop/network support including IMAC, desktops and laptops installation, image cloning, hardware/software troubleshooting, follow‑up action, coordination and escalation.
• Reporting and analysis on operations for further service delivery performance enhancement.
• Provide ad‑hoc/on‑call support for urgent incidents and support activities during non‑office hours may be required.

Qualifications

• Higher Diploma in Computer or related discipline.
• At least 4 years relevant experience in team management, IT related support, system administration and networking.
• Strong customer‑oriented mindset with excellent communication and interpersonal skills.
• Problem solving, analytical, interpersonal, motivated and able to work under pressure.
• Advanced troubleshooting and multi‑tasking skills.

Benefits

• 25-35K salary
• 10‑15 Days Annual Leave
• 5‑day Work Week
• Friendly and Energetic Working Environment

Application Process

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Contact

Ref No: SW8647 | 09 May 2024