Officer, Operations

ELE Bank Limited; Hong Kong; On-site; HKD 167,000 - 279,000; Full time

Job summary

Airstar Bank, a digital bank in Hong Kong, is seeking an Operations Officer to support daily account operations, AML/CDD checks, and customer inquiries. The role requires meticulous attention to detail, strong English and Chinese communication, and proficiency with MS Office tools.

You will perform account openings, loan processing, and maintenance tasks while ensuring compliance with internal guidelines and regulatory requirements.

Qualifications

• University degree in Business Administration or related disciplines.
• Minimum 1 year of working experience is preferred.
• Pleasant personality with good interpersonal and communication skills.
• Attentive to details and strong analytical skills.
• Proficiency in Microsoft Office e.g. MS Word, PowerPoint, Excel and Chinese WordProcessing.
• Good command of verbal and written English and Chinese including Putonghua.

Responsibilities

• Perform customer account opening and maintenance and support document scanning on verification system
• Handle loan operations, including drawdown, loan rollover, and other lending procedures
• Handle customer instruction, including Time deposit setup and maintenance
• Responsible for AML name screening and CDD process, including contract customer
• Conduct periodic account review and follow up actions on exceptional cases
• Review and update the operational guidelines and manuals in accordance with legal, regulatory and internal requirements
• Handle customer enquiries and requests

Skills

Interpersonal communication

Attention to detail

Analytical skills

MS Office proficiency

Bilingual English/Chinese

Education

Bachelor's degree in Business Administration or related disciplines

Tools

Microsoft Word

PowerPoint

Excel

Chinese WordProcessing

Job description

Perform customer account opening and maintenance and support document scanning on verification system

Handle loan operations, including drawdown, loan rollover, and other lending procedures

Handle customer instruction, including Time deposit setup and maintenance

Responsible for AML name screening and CDD process, including contract customer

Conduct periodic account review and follow up actions on exceptional cases

Review and update the operational guidelines and manuals in accordance with legal, regulatory and internal requirements

Handle customer enquiries and requests

Job Requirements

University degree in Business Administration or related disciplines

Minimum 1 year of working experience is preferred

Pleasant personality with good interpersonal and communication skills

Attentive to details and strong analytical skills

Proficiency in Microsoft Office e.g. MS Word, PowerPoint, Excel and Chinese WordProcessing

Good command of verbal and written English and Chinese including Putonghua

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• How many years' experience do you have as an Operations Officer?
• What is your highest level of education?
• How would you rate your Cantonese language skills?

Airstar Bank is a digital bank in Hong Kong with Futu Group and Xiaomi Corporation as its key shareholders. The Bank upholds the virtue of financial inclusion and strives to become a "Bank for Everyone" by making cutting edge digital banking services accessible at our customers' fingertips. Airstar Bank has become a licensed bank under the Hong Kong Monetary Authority since May 9, 2019.

Airstar Bank is a digital bank in Hong Kong with Futu Group and Xiaomi Corporation as its key shareholders. The Bank upholds the virtue of financial inclusion and strives to become a "Bank for Everyone" by making cutting edge digital banking services accessible at our customers' fingertips. Airstar Bank has become a licensed bank under the Hong Kong Monetary Authority since May 9, 2019.

What can I earn as an Operations Officer