Part-time Customer Service Officer – Experience Center

ELE Bank Limited; Hong Kong; On-site; HKD 134,000 - 201,000; Part time

Benefits offered by this job

Part-time position

Job summary

ELE Bank Limited is seeking a Part-time Customer Service Officer for our Experience Center in Hong Kong. You will guide customers in using the e-banking App, handle inquiries, and support daily operations with a professional service standard.

The role requires Cantonese fluency (mandatory) with English and Mandarin proficiency, and the ability to work independently or under pressure, including weekends and public holidays. Shift duties are required.

Qualifications

• Associate degree or above with 1+ years in banking / finance / customer service / marketing.
• Strong customer service and communication skills, proactive and a team player.
• Able to work independently and under pressure.
• Native or fluent Cantonese (mandatory), proficiency in English and Mandarin; PC applications including Excel/Word.

Responsibilities

• Guide and support customers to use the e-banking App in the Experience Center.
• Handle enquiries, feedback and complaints with professional service meeting quality standards.
• Achieve management objectives and support marketing campaigns and referrals.
• Ensure center operations comply with bank policies and regulatory guidelines.
• Plan on-site events to raise brand awareness among customers and prospects.
• Handle ad-hoc projects as assigned.

Skills

Customer service

Communication

Team player

Proactive

Education

Associate degree or above

Tools

Excel

Word

Job description

Part-time Customer Service Officer - Experience Center

Guide and provide support to customers to use e-banking App in experience center

Handle customer enquiries, feedback and complaints with professional customer service which meet the required quality standard

Achieve all objectives set by Management from time to time

Support marketing campaigns enquiries and business referrals

Ensure center operations are in compliance with the Bank's policies, procedures, and regulatory guidelines

Plan and execute on-site events and seminars to raise brand awareness to both current and potential customers

Handle ad-hoc projects as assigned

Requirements

• Associate degree holders or above with at least 1 years of working experience in banking / finance / customer service / marketing industry
• Strong customer service and communication skills, proactive, self-motivated, strong team players
• Able to work independently and under pressure
• Native or fluent Cantonese (mandatory), proficiency in both spoken and written English and Mandarin
• Proficient in PC applications including Excel, Word and Chinese Word Processing
• Shift duty is required including weekdays, weekends & public holidays
• Candidate with less experience will be considered as junior post or part-time basis.

Your application will include the following questions:

• How many years' experience do you have as a customer service representative?
• What is your highest level of education?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
• How would you rate your Cantonese language skills?
• How would you rate your English language skills?

Airstar Bank is a digital bank in Hong Kong with Futu Group and Xiaomi Corporation as its key shareholders. The Bank upholds the virtue of financial inclusion and strives to become a "Bank for Everyone" by making cutting edge digital banking services accessible at our customers' fingertips. Airstar Bank has become a licensed bank under the Hong Kong Monetary Authority since May 9, 2019.