Assistant Operation Manager / Manager (Integrated Banking Services Division)

Bank of China (Hong Kong); Hong Kong; On-site; HKD 300,000 - 450,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Different types of allowances

Job summary

Bank of China (Hong Kong) is seeking qualified candidates for a crucial role involving the validation and authorization of banking transactions. The successful candidate will have a minimum of 2 years experience in the banking industry, alongside strong communication and problem-solving skills.

The position includes responsibilities such as updating operational guidelines and training staff, ensuring a well-rounded approach to banking operations.

A competitive remuneration package and comprehensive benefits are offered.

Qualifications

• Minimum 2 years experience in the banking or financial industry.
• Knowledge of Personal Data Privacy Ordinance and Anti-Money Laundering Ordinance.
• Ability to work independently under pressure.

Responsibilities

• Validate and authorize various banking transactions.
• Update regulations and operational guidelines.
• Conduct training for staff on operational processes.

Skills

Banking operations knowledge

Communication skills

Problem-solving skills

Interpersonal skills

Operational risk awareness

PC applications proficiency

Education

Higher Diploma or above in Business Administration/IT/Operation Management

Tools

MS Word

MS Excel

MS PowerPoint

Chinese typewriting

Job description

Responsibilities

• Check account opening documents, handle and override transactions as authorized. Rectify errors, mistakes and systematic control issues found in the operation process.
• Perform checker role to validate and authorize different kinds of transactions including but not limited to account opening, customer and account information maintenance, payment transactions (autopay, CHATS, transfer, etc.), etc.
• Help develop process workflow, system requirements, and perform user acceptance test.
• Assist in regular updating of the regulations, rules and operation guidelines and manuals.
• Prepare training and testing materials and assist in conducting trainings to both back office and front line staff.
• Assist in supervising production lines and manage operation efficiency, effectiveness and risks.
• Report promptly to superiors for any irregularity and assist in collecting data and prepare reports.
• Perform other duties as delegated and assigned by management.

Requirements

• Higher Diploma or above in Business Administration, Information Technology, Operation Management, or related disciplines.
• 2 years experience in the banking or financial industry.
• Substantial knowledge and exposure in branch banking operations is a must. Knowledge and experience in Account Operation, ATM operation, and IPO business processes would be an advantage.
• Good knowledge of Personal Data Privacy Ordinance, Anti-Money Laundering Ordinance, and relevant regulatory governance would be a definite advantage.
• Mature, self-motivated, able to work independently & under pressure, and willing to accept challenges.
• Good communication, interpersonal skills, and problem-solving skills.
• Good awareness of operational risk and sensitive to operational irregularities.
• Team player, positive attitude, and willing to work under high pressure and tight timeline.
• Proficient in PC applications including MS Word, Excel, PowerPoint, and Chinese typewriting is a must.
• Good command of both spoken and written English and Chinese, including Mandarin.

Benefits

We offer a competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates.

Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.