Officer - Examinations Administration (Ref: IP/09/338)

Hong Kong Examinations and Assessment Authority (HKEAA) 香港考試及評核局 (考評局); Hong Kong; On-site; HKD 420,000 - 700,000; Full time

Benefits offered by this job

MPF benefits

Medical and dental care

Job summary

Hong Kong Examinations and Assessment Authority (HKEAA) is seeking a supervisor to lead a team responsible for examinations across pre-during-post operations. The appointee will plan resources, resolve irregularities, and handle SEN arrangements while coordinating with internal and external parties.

The role requires a Bachelor’s degree and at least 5 years in admin/ops with 2+ years in supervision, plus strong stakeholder management and budgeting skills in a complex environment.

Qualifications

• Bachelor’s degree in any discipline.
• At least 5 years in an administrative or operational role, with at least 2 years in a supervisory position.
• Experience in system UAT or in examination operations and business administration; strong stakeholder and customer management; budgeting and complaint handling.
• Knowledge of administration in a highly complex environment or examination operations desirable.
• Interpersonal, organizational, problem solving and supervisory skills.
• Proficiency in MS Office Suite and Chinese word processing.
• Highly meticulous and able to work under pressure and irregular hours (including public holidays).
• Proficiency in written and spoken English and Chinese, preferably Putonghua.

Responsibilities

• Supervise a team delivering examinations across pre-during-post operations.
• Assist in planning resources for the team and resolve irregularities and complaints.
• Coordinate with internal and external parties to administer examinations and improve operations.
• Identify improvement areas and propose changes to procedures and policies.
• Ensure compliance with division and HKEAA policies and guidelines within resources and timelines.

Skills

Supervisory skills

Stakeholder management

Customer service

Problem solving

Interpersonal skills

Organizational skills

Communication

Education

Bachelor’s degree

Tools

MS Office Suite

Chinese word processing

Job description

Duties

The appointee will supervise a team to deliver a range of examinations covering pre-during-post operations; assist in planning resources for the team, resolve any assessment examinations irregularities and complaints; carry out the special arrangement for SEN candidates; assist in identifying improvement areas and propose changes to operation or procedures; communicate and coordinate with internal and external parties on the assessment/ examination operations with the objective of effectively administer various examinations/ assessments and contribute to ongoing operation and services improvement, and meeting the financial objectives within the given resources, timeline, relevant policies and guidelines of the Division and HKEAA.

Requirements

• (a) A Bachelor’s degree in any discipline;
• (b) At least 5 years of experience in an administrative or operationally focused position or in the field of education or public sectors with at least two years in a supervisory position;
• (c) Experienced in system UAT, or expertise in examination operations and business administration, preferably with strong stakeholder and customer management skills. Good knowledge in contract management, budgeting and complaint handling; customer service, complaint handling, daily accounting operations preferred;
• (d) Knowledge of administration in a highly complex environment or examination operations desirable;
• (e) Interpersonal, organisational, problem solving and supervisory skills;
• (f) Proficiency in computer applications (including MS Office Suite and Chinese word processing);
• (g) Highly meticulous and ability to work under pressure and irregular hours (including public holidays); and
• (h) Proficiency in both written and spoken English and Chinese preferably including Putonghua.

Employment Terms

The remuneration package will be commensurate with qualifications and experience. Appointment will be on a fixed-term contract with contract-end-gratuity, MPF benefits, medical and dental care. Future employment may be offered on renewable contracts subject to performance and staffing needs.

Application Review Date: 3 November 2026

Applications will be considered until the post is filled.

The HKEAA is an equal opportunities employer and welcomes applications from all qualified candidates. Information provided by applicants will be treated in strict confidence and used solely for recruitment purposes. For details, please refer to the Policy Statement on Equal Opportunities and the Personal Information Collection Statement available on the HKEAA website (www.hkeaa.edu.hk).