Multi-Venue Operations Lead – Safety, Growth & People

Kiztopia Hong Kong Limited; Hong Kong; On-site; HKD 90,000 - 130,000; Full time

Job summary

Kiztopia Hong Kong Limited is seeking an Assistant Area Manager to oversee daily operations across multiple venues in Hong Kong. You will drive safety, service standards, and operational efficiency while supporting business growth.

In this role you will lead a team, optimize rosters, manage budgets, and ensure SOP compliance. Strong leadership and bilingual communication are essential to train staff and develop future branch leaders.

Qualifications

• Diploma or Bachelor’s degree in Business, Hospitality, Event Management, or related discipline.
• 5+ years in multi-unit operations, with 2+ years at managerial level.
• Strong leadership and communication with proven people development.
• Proficient in MS Office and retail POS/inventory systems.
• Fluent in English and Chinese (Cantonese and Mandarin).
• Willing to work 5 days including weekends and public holidays.
• Willing to travel across Kiztopia venues in Hong Kong.

Responsibilities

• Enforce safety protocols and oversee maintenance across venues.
• Manage labor budgets and optimize shift scheduling.
• Ensure SOP compliance and train staff on customer service and event execution.
• Lead KPI reviews and develop internal talent pipelines.
• Oversee monthly inventory audits and shrinkage control.
• Act as escalation point for major incidents.

Skills

Leadership

Communication

People management

Operations management

Scheduling & rostering

Budgeting

Safety management

Education

Diploma / Bachelor's degree in Business or Hospitality or Event Management

Tools

MS Office

POS systems

Inventory systems

Job description

Kiztopia Hong Kong Limited is seeking an Assistant Area Manager to oversee daily operations across multiple venues in Hong Kong. You will drive safety, service standards, and operational efficiency while supporting business growth.

In this role you will lead a team, optimize rosters, manage budgets, and ensure SOP compliance. Strong leadership and bilingual communication are essential to train staff and develop future branch leaders.