ASSISTANT MANAGER (VENUE OPERATION)

SOGO Hong Kong Co Ltd; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Benefits offered by this job

Group medical insurance

Career development opportunities

Competitive fringe benefits

Job summary

Lifestyle International Holdings Limited, owner of SOGO Department Stores and SNDO Shopping Mall, seeks Assistant Manager – Venue Operation to ensure smooth operation of multi-purpose event venues in Hong Kong. You will oversee ticketing, concessions, auditorium management and event coordination with a strong focus on hospitality, safety and compliance.

You will lead rostering, training and performance management for staff and contractors, maintain service standards, and collaborate with

Qualifications

• University or Higher Diploma qualification in hospitality management, event management or a related field.

Responsibilities

• Oversee daily operations across event venues, including ticketing, concessions and auditorium management.
• Manage end-to-end ticketing, scheduling and F&B system lifecycles, including opening, closing and readiness checks.
• Troubleshoot technical and logistical issues before and during events.
• Supervise daily cash handling, financial transactions and reconciliation across ticket sales and events.
• Verify cash balances and ticket types against system data.
• Lead rostering, training and performance management for internal staff and contractors.
• Maintain high hospitality and service standards across teams.
• Coordinate venue scheduling, screenings, exhibitions and events within capacity.
• Ensure compliance with venue rules and safety standards.
• Prepare post-event reports covering KPIs and financial insights.

Skills

Customer service

Communication

Problem-solving

Decision-making

Leadership

Education

University or Higher Diploma in hospitality management or related field

Tools

Microsoft Office

PowerPoint

Job description

As the Assistant Manager – Venue Operation, you will play a key role in ensuring the smooth, safe and commercially successful operation of multi-purpose event venues. You will oversee daily venue activities, ticketing, concessions, auditorium management, event coordination, financial controls, inventory and team performance across TT SITE and TT HALL. The role requires hands-on support during event days, close collaboration with internal and external stakeholders, and a strong commitment to hospitality, compliance and operational excellence.

Key responsibilities:

Oversee daily operations across event venues, including ticket sales, concessions and auditorium management.

Manage end-to-end ticketing, scheduling and F&B system lifecycles, including opening, closing, backup and operational readiness checks.

Proactively troubleshoot technical and logistical issues before public opening and during events.

Supervise daily cash handling, financial transactions and reconciliation across ticket sales, concessions and events.

Verify cash balances and ticket types, including vouchers, coupons and complimentary passes, against system data.

Manage procurement and inventory control for food and beverage, daily logistics and event equipment, including replenishment and disposal records.

Lead rostering, training and performance management for internal staff and outsourced teams, including cleaning, catering and event production contractors.

Maintain high hospitality and service standards across frontline and back-of-house teams.

Manage venue scheduling systems and coordinate screenings, exhibitions and events in line with operational capacity.

Coordinate logistics, security plans and equipment readiness with internal and external stakeholders, responding effectively to last-minute changes.

Provide hands-on, on-site support during event days to ensure logistics, security protocols and client requirements are delivered effectively.

Enforce venue house rules at TT SITE and TT HALL and maintain venue regulations documents.

Uphold hygiene and food safety standards through inspections, cleaning schedules and vendor quality audits.

Ensure compliance with applicable government laws, venue regulations and safety standards.

Collaborate with Marketing and Back Office teams to align event strategies and support successful commercial execution.

Prepare post-event reports covering operational KPIs, financial insights and data-driven recommendations for senior management.

Carry out other duties and assignments as required.

Job Requirements:

University or Higher Diploma qualification in hospitality management, event management or a related field.

At least 4 years of hands-on venue operations experience in a multi-purpose event venue.

Experience as a Duty Manager or event person-in-charge, with front-of-house supervisory experience preferred.

Strong independent working, problem-solving and decision-making skills.

Customer-oriented and results-driven, with strong communication and interpersonal skills.

Ability to build and maintain effective relationships with clients, customers, internal teams and contractors.

Good command of written and spoken English and Chinese, including Putonghua.

Proficiency in Microsoft Office, including PowerPoint.

Willingness to work five days per week on shifts, including evenings, weekends and public holidays.

Attractive remuneration package, public holidays, group medical insurance, excellent career development opportunities and other competitive fringe benefits will be offered to the suitable candidate. Interested parties please submit your application details together with current and expected salary to the Human Resources Division:

Information provided will be for the purpose of selection within the Group and only shortlisted candidates will be considered. All application will be retained for a maximum period of six months.

The Lifestyle International Holdings Limited, holding company of of SOGO Department Stores and SNDO Shopping Mall in Hong Kong has initiated the "one-stop shop" and "shops-in-shop" concepts in Hong Kong, and aims at providing the most convenient shopping environment and quality service to our valued customers in all regions.

To cope with our Group’s business strategy, we sincerely invite high calibre candidates to join our team for:

The Lifestyle International Holdings Limited, holding company of of SOGO Department Stores and SNDO Shopping Mall in Hong Kong has initiated the "one-stop shop" and "shops-in-shop" concepts in Hong Kong, and aims at providing the most convenient shopping environment and quality service to our valued customers in all regions.

To cope with our Group’s business strategy, we sincerely invite high calibre candidates to join our team for: