Assistant Venue Operations Lead

SOGO Hong Kong Co Ltd; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Benefits offered by this job

Group medical insurance

Career development opportunities

Competitive fringe benefits

Job summary

Lifestyle International Holdings Limited, owner of SOGO Department Stores and SNDO Shopping Mall, seeks Assistant Manager – Venue Operation to ensure smooth operation of multi-purpose event venues in Hong Kong. You will oversee ticketing, concessions, auditorium management and event coordination with a strong focus on hospitality, safety and compliance.

You will lead rostering, training and performance management for staff and contractors, maintain service standards, and collaborate with

Qualifications

• University or Higher Diploma qualification in hospitality management, event management or a related field.

Responsibilities

• Oversee daily operations across event venues, including ticketing, concessions and auditorium management.
• Manage end-to-end ticketing, scheduling and F&B system lifecycles, including opening, closing and readiness checks.
• Troubleshoot technical and logistical issues before and during events.
• Supervise daily cash handling, financial transactions and reconciliation across ticket sales and events.
• Verify cash balances and ticket types against system data.
• Lead rostering, training and performance management for internal staff and contractors.
• Maintain high hospitality and service standards across teams.
• Coordinate venue scheduling, screenings, exhibitions and events within capacity.
• Ensure compliance with venue rules and safety standards.
• Prepare post-event reports covering KPIs and financial insights.

Skills

Customer service

Communication

Problem-solving

Decision-making

Leadership

Education

University or Higher Diploma in hospitality management or related field

Tools

Microsoft Office

PowerPoint

Job description

Lifestyle International Holdings Limited, owner of SOGO Department Stores and SNDO Shopping Mall, seeks Assistant Manager – Venue Operation to ensure smooth operation of multi-purpose event venues in Hong Kong. You will oversee ticketing, concessions, auditorium management and event coordination with a strong focus on hospitality, safety and compliance.

You will lead rostering, training and performance management for staff and contractors, maintain service standards, and collaborate with