Assistant Area Manager / Area Manager

Kiztopia Hong Kong Limited; Hong Kong; On-site; HKD 90,000 - 130,000; Full time

Job summary

Kiztopia Hong Kong Limited is seeking an Assistant Area Manager to oversee daily operations across multiple venues in Hong Kong. You will drive safety, service standards, and operational efficiency while supporting business growth.

In this role you will lead a team, optimize rosters, manage budgets, and ensure SOP compliance. Strong leadership and bilingual communication are essential to train staff and develop future branch leaders.

Qualifications

• Diploma or Bachelor’s degree in Business, Hospitality, Event Management, or related discipline.
• 5+ years in multi-unit operations, with 2+ years at managerial level.
• Strong leadership and communication with proven people development.
• Proficient in MS Office and retail POS/inventory systems.
• Fluent in English and Chinese (Cantonese and Mandarin).
• Willing to work 5 days including weekends and public holidays.
• Willing to travel across Kiztopia venues in Hong Kong.

Responsibilities

• Enforce safety protocols and oversee maintenance across venues.
• Manage labor budgets and optimize shift scheduling.
• Ensure SOP compliance and train staff on customer service and event execution.
• Lead KPI reviews and develop internal talent pipelines.
• Oversee monthly inventory audits and shrinkage control.
• Act as escalation point for major incidents.

Skills

Leadership

Communication

People management

Operations management

Scheduling & rostering

Budgeting

Safety management

Education

Diploma / Bachelor's degree in Business or Hospitality or Event Management

Tools

MS Office

POS systems

Inventory systems

Job description

We are looking for a dynamic and results-driven Assistant Area Manager / Area Manager to oversee daily operations across multiple venues. You will be responsible for ensuring top-tier safety, service standards, and operational efficiency while driving business growth and talent development.

Key Responsibilities

• Operations & Safety Management: Enforce strict safety protocols, oversee mechanical maintenance for play facilities, and supervise deep-cleaning and hygiene standards across assigned venues.

• Manpower & Roster Optimization: Manage labor cost budgets, guide store managers in data-driven shift scheduling, and flexibly deploy frontline staff to prevent shortages.

• Training & SOP Execution: Ensure 100% compliance with corporate SOPs (cash handling, daily operations), and conduct training on customer service and party execution.

• People Development & Succession: Lead quarterly and annual KPI performance reviews, build internal talent pipelines, and mentor store managers for future branch expansions.

• Inventory & Financial Control: Oversee monthly inventory audits (retail, F&B, prizes) to minimize shrinkage and audit store POS systems.

• Incident Management: Act as the primary escalation point for major incidents, handling property damage and liability claims professionally.

Requirements

• Diploma or Bachelor’s degree in Business, Hospitality, Event Management, or a related discipline.

• 5 years or above working experience in multi-unit operations, theme park or family entertainment management in which 2 years’ at managerial level

• Strong leadership, communication, and interpersonal skills, with a proven track record in team development and people management.

• Proficient in MS Office and retail POS/inventory systems.

• Good command of written and spoken English and Chinese (Cantonese and Mandarin).

• Willingness to work 5 days a week, including weekends and public holidays.

• Flexible and able to travel frequently across Kiztopia venues in Hong Kong.

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行業 Industry

• 娛樂 / 藝術 / 消遣 Entertainment / Art / Recreation

工作種類 Job Category

• 教育 (教師) Education (Teacher)

工作地點 Location

• 九龍 Kowloon

學歷要求 Education

• 文憑 Diploma