Merchant Growth Ops & Strategy Associate (Contract)

Shopback 2

Hong Kong

On-site

HKD 200,880 - 312,480

Full time

14 days+

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Job summary

ShopBack Group in Hong Kong is seeking a Sales Operations & Strategy Associate for a 6‑month full‑time contract to support merchant acquisition, engagement, and operational excellence within ShopBack Pay.

You will work with the Business Development team to drive pipeline growth, onboarding efficiency, and performance analytics, while leveraging automation and AI tools to scale processes in a fast‑paced fintech/e‑commerce environment.

Qualifications

Diploma or Bachelor’s degree in Business, Marketing, Economics, or a related field.
Available for a full‑time 6‑month contract.
Strong interest in business development, sales operations, partnerships, or fintech/e‑commerce industries.
Prior internship or experience in sales, operations, partnerships, customer success, or related functions is a plus.
Good understanding of the Hong Kong market and merchant landscape is advantageous.
Strong communication and interpersonal skills, with confidence engaging external stakeholders.
English and Cantonese proficiency required for communication with merchants and stakeholders.
Strong analytical, problem‑solving, and organisational skills with attention to detail.
Comfortable working in a fast‑paced and dynamic environment.
Proactive, adaptable, and eager to learn with a strong sense of ownership.
Experience leveraging AI tools, automation platforms, or data‑driven workflows to improve efficiency and productivity.

Responsibilities

Lead Generation & Prospecting: Support the Business Development team in identifying, prospecting, and qualifying potential merchant partners to drive pipeline growth for ShopBack Pay.
Merchant Engagement & Retention: Proactively engage existing merchants to reduce dormancy, strengthen relationships, and identify opportunities to grow their business on the platform.
Merchant Onboarding: Assist merchants through the onboarding journey, including operational coordination and setup support to ensure a smooth launch experience.
Sales Operations & Performance Optimisation: Support initiatives to improve merchant performance and overall sales effectiveness through data analysis, reporting, and operational insights.
Process Improvement & Automation: Leverage AI tools and automation to streamline workflows, improve productivity, and scale internal business development processes.
Cross‑functional Collaboration: Work closely with internal stakeholders across commercial, operations, and product teams to support merchant growth initiatives and operational excellence.
Market & Competitive Insights: Stay informed on market trends, competitor activities, and the local merchant landscape to support business development strategies and decision‑making.
End‑to‑End Business Development Exposure: Gain hands‑on experience across the full merchant lifecycle, from prospecting and onboarding to account growth and relationship management.