Contract Sales Operations & Strategy Associate (6-Months)

Shopback 2; Hong Kong; On-site; HKD 200,880 - 312,480; Full time

Job summary

ShopBack Group in Hong Kong is seeking a Sales Operations & Strategy Associate for a 6‑month full‑time contract to support merchant acquisition, engagement, and operational excellence within ShopBack Pay.

You will work with the Business Development team to drive pipeline growth, onboarding efficiency, and performance analytics, while leveraging automation and AI tools to scale processes in a fast‑paced fintech/e‑commerce environment.

Qualifications

• Diploma or Bachelor’s degree in Business, Marketing, Economics, or a related field.
• Available for a full‑time 6‑month contract.
• Strong interest in business development, sales operations, partnerships, or fintech/e‑commerce industries.
• Prior internship or experience in sales, operations, partnerships, customer success, or related functions is a plus.
• Good understanding of the Hong Kong market and merchant landscape is advantageous.
• Strong communication and interpersonal skills, with confidence engaging external stakeholders.
• English and Cantonese proficiency required for communication with merchants and stakeholders.
• Strong analytical, problem‑solving, and organisational skills with attention to detail.
• Comfortable working in a fast‑paced and dynamic environment.
• Proactive, adaptable, and eager to learn with a strong sense of ownership.
• Experience leveraging AI tools, automation platforms, or data‑driven workflows to improve efficiency and productivity.

Responsibilities

• Lead Generation & Prospecting: Support the Business Development team in identifying, prospecting, and qualifying potential merchant partners to drive pipeline growth for ShopBack Pay.
• Merchant Engagement & Retention: Proactively engage existing merchants to reduce dormancy, strengthen relationships, and identify opportunities to grow their business on the platform.
• Merchant Onboarding: Assist merchants through the onboarding journey, including operational coordination and setup support to ensure a smooth launch experience.
• Sales Operations & Performance Optimisation: Support initiatives to improve merchant performance and overall sales effectiveness through data analysis, reporting, and operational insights.
• Process Improvement & Automation: Leverage AI tools and automation to streamline workflows, improve productivity, and scale internal business development processes.
• Cross‑functional Collaboration: Work closely with internal stakeholders across commercial, operations, and product teams to support merchant growth initiatives and operational excellence.
• Market & Competitive Insights: Stay informed on market trends, competitor activities, and the local merchant landscape to support business development strategies and decision‑making.
• End‑to‑End Business Development Exposure: Gain hands‑on experience across the full merchant lifecycle, from prospecting and onboarding to account growth and relationship management.

Skills

Sales operations

Partnerships

Fintech/e-commerce

Communication

Analytical thinking

Education

Diploma or Bachelor's degree in Business/Marketing/Economics

Tools

AI tools

Automation platforms

Data-driven workflows

Job description

Our Journey

ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

About the Role

Ready to play a key role in driving merchant growth and business performance? Join ShopBack Pay as a Sales Operations & Strategy Associate, where you’ll work closely with our Business Development team to support merchant acquisition, engagement, and operational excellence. This role offers hands‑on exposure to the end‑to‑end business development lifecycle, while contributing to process improvements and scalable growth initiatives in a fast‑paced environment.

Responsibilities

• Lead Generation & Prospecting: Support the Business Development team in identifying, prospecting, and qualifying potential merchant partners to drive pipeline growth for ShopBack Pay
• Merchant Engagement & Retention: Proactively engage existing merchants to reduce dormancy, strengthen relationships, and identify opportunities to grow their business on the platform
• Merchant Onboarding: Assist merchants through the onboarding journey, including operational coordination and setup support to ensure a smooth launch experience
• Sales Operations & Performance Optimisation: Support initiatives to improve merchant performance and overall sales effectiveness through data analysis, reporting, and operational insights
• Process Improvement & Automation: Leverage AI tools and automation to streamline workflows, improve productivity, and scale internal business development processes
• Cross‑functional Collaboration: Work closely with internal stakeholders across commercial, operations, and product teams to support merchant growth initiatives and operational excellence
• Market & Competitive Insights: Stay informed on market trends, competitor activities, and the local merchant landscape to support business development strategies and decision‑making
• End‑to‑End Business Development Exposure: Gain hands‑on experience across the full merchant lifecycle, from prospecting and onboarding to account growth and relationship management

Qualifications

• Diploma or Bachelor’s degree in Business, Marketing, Economics, or a related field
• Available for a full‑time 6‑month contract
• Strong interest in business development, sales operations, partnerships, or fintech/e‑commerce industries
• Prior internship or experience in sales, operations, partnerships, customer success, or related functions is a plus
• Good understanding of the Hong Kong market and merchant landscape is advantageous
• Strong communication and interpersonal skills, with confidence engaging external stakeholders
• English and Cantonese proficiency required for communication with merchants and stakeholders
• Strong analytical, problem‑solving, and organisational skills with attention to detail
• Comfortable working in a fast‑paced and dynamic environment
• Proactive, adaptable, and eager to learn with a strong sense of ownership
• Experience leveraging AI tools, automation platforms, or data‑driven workflows to improve efficiency and productivity

ShopBacker Traits

• Agency – We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done.
• Judgement – We aim for high‑impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters.
• Learning Velocity – We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar.
• Tenacity – We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way.

What's in it for ShopBackers

• Career growth opportunities to take on greater challenges that help you realise your ambitions.
• Be part of a winning team on a journey to global scale.
• Competitive compensation based on performance.
• Candid, open, and collaborative culture where feedback is valued.