Sales Operations & Strategy Intern

Shopback 2; Hong Kong; On-site; HKD 66,960 - 100,440; Full time

Job summary

ShopBack Group is seeking a Sales Operations & Strategy Intern to join ShopBack Pay and work within the Business Development team. You will support how we acquire, grow, and retain merchant partners, participating in end-to-end merchant lifecycle activities and onboarding.

The role focuses on lead generation, engagement with merchants, and performance optimisation through data and automation. Duration: 6 months preferred.

Qualifications

• Currently pursuing a degree in Business, Marketing, Economics, or related fields.
• Strong analytical thinking and ability to translate data into actionable insights.
• Strong communication and interpersonal skills, with confidence engaging external stakeholders.

Responsibilities

• Lead generation and prospecting to identify merchant partners.
• Engage merchants to reduce dormancy and grow their business on the platform.
• Assist merchants through onboarding for a smooth launch.
• Support data analysis, reporting, and insights to improve performance.
• Leverage Generative AI tools to streamline workflows and scale processes.
• Collaborate with commercial, operations and product teams.

Skills

Analytical thinking

Stakeholder communication

AI tools experience

Business development interest

Fast-paced adaptability

Proactive mindset

Education

Pursuing degree in Business/Marketing/Economics or related

Job description

Our Journey

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

About the Role

Ready to get behind the engine that drives real business growth? Join ShopBack Pay as a Sales Operations & Strategy Intern, where you’ll work at the core of our Business Development team, powering how we acquire, grow, and retain merchant partners.

Duration: 6 months preferred

Responsibilities

• Lead Generation & Prospecting: Support the Business Development team in identifying, prospecting, and qualifying potential merchant partners to drive pipeline growth for ShopBack Pay
• Merchant Engagement & Retention: Proactively engage existing merchants to reduce dormancy, strengthen relationships, and identify opportunities to grow their business on the platform
• Merchant Onboarding: Assist merchants through the onboarding journey, including operational coordination and setup support to ensure a smooth launch experience
• Sales Operations & Performance Optimisation: Support initiatives to improve merchant performance and overall sales effectiveness through data analysis, reporting, and operational insights
• Process Improvement & Automation: Leverage AI tools and automation to streamline workflows, improve productivity, and scale internal business development processes
• Cross-functional Collaboration: Work closely with internal stakeholders across commercial, operations, and product teams to support merchant growth initiatives and operational excellence
• End-to-End Business Development Exposure: Gain hands-on experience across the full merchant lifecycle, from prospecting and onboarding to account growth and relationship management
• Currently pursuing a degree in Business, Marketing, Economics, or related fields
• Strong interest in business development, strategy, and partnerships
• Strong analytical thinking and ability to translate data into actionable insights
• Ability to thrive in a fast-paced environment, managing multiple priorities with precision and attention to detail
• Proactive, detail-oriented, and eager to solve problems
• Strong communication and interpersonal skills, with confidence engaging external stakeholders
• Experience leveraging Generative AI tools (e.g. ChatGPT, Cursor) to improve workflows and productivity

ShopBackers\' DNA

• Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
• Hunger - We value hard work, and having relentless drive.
• Speed - We move fast and have a bias for action, all to deliver maximum impact.
• Impact - We focus on results, always aiming for the best possible outcomes and timelines.
• Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

• Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
• Be part of a winning team on a journey to global scale.
• Competitive compensation based on your performance.
• Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!